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How is KEH Repair center !! - Photography

"Steve Merrick" <stevekeh.com> wrote in message news:3f1eba74.0306251424.4f80088fposting.google.c om... > "Matt Clara" <no.emailsthis.guys.expense> wrote in message news:<9X5Ga.1005575$vw6.7336626news.easynews.com> ... > > "Krapp" <mishak2000hotmail.com> wrote in message > > news:bc24f670.0306121202.32d84e60posting.google.c om... > > > I broke the mounting foot of my SB-28 AF flash. Need to get it > > > repaired. Locally its not possible. How is KEH's repair center ? I saw > > > their online repair quote, ~ $50.00. Need some feedback. Thank you > > > all. > > > > I've had two bad experiences with KEH repair, specifically with the only > > person acting as ...

  1. #1

    Default Re: How is KEH Repair center !!

    "Steve Merrick" <stevekeh.com> wrote in message
    news:3f1eba74.0306251424.4f80088fposting.google.c om...
    > "Matt Clara" <no.emailsthis.guys.expense> wrote in message
    news:<9X5Ga.1005575$vw6.7336626news.easynews.com> ...
    > > "Krapp" <mishak2000hotmail.com> wrote in message
    > > news:bc24f670.0306121202.32d84e60posting.google.c om...
    > > > I broke the mounting foot of my SB-28 AF flash. Need to get it
    > > > repaired. Locally its not possible. How is KEH's repair center ? I saw
    > > > their online repair quote, ~ $50.00. Need some feedback. Thank you
    > > > all.
    > >
    > > I've had two bad experiences with KEH repair, specifically with the only
    > > person acting as intermediary between customers and repair, Pam Knable.
    > >
    > > 1) I sent in an Élan II with a busted latch. Pam wrote and said it
    would be
    > > $135 for CLA and repair. I said, it doesn't need CLA (it was in like
    new
    > > condition--I'd just bought it from KEH for my wife who banged it around
    in
    > > her purse until the latch broke, but it otherwise still looked like
    new). I
    > > said, just fix the latch. Pam wrote back, we can't just fix the latch,
    we
    > > have to CLA, too. I wrote back and said, send it back to me then and
    I'll
    > > find someone who will. Pam wrote back, oh, we can too just fix the
    latch.
    > > $35 later, the camera was sent back to me and it's been operating fine
    ever
    > > since, three years later.
    > >
    > > 2) I sent in a used (and much abused) Mamiya RB67 for CLA, along with a
    120
    > > film back, waist level finder and 90mm lens. They sent it back and
    hadn't
    > > even touched the lens. It had a knob (MLU) that had been broken off of
    it
    > > and obviously glued back on--had a big drip of glue under the knob (I
    bought
    > > it that way on Ebay--gave the guy a neutral review for not disclosing
    that
    > > little fact, too). I sent the lens back and they fixed it without
    charging
    > > me additionally--still, you'd think they'd at least check the knob to
    see if
    > > it turned, let alone functioned properly. I took some shots with the
    camera
    > > when I got it back only to find horrible light leaks. I didn't think
    too
    > > much of it at the time, figured I send it back in when I got the chance,
    > > which wasn't until two or three months later. No big deal, they've got
    a
    > > sixth month warranty on all repairs, at least that's what it says on
    their
    > > Web site. So, when I got around to it, I wrote KEH repair (read Pam
    Knable)
    > > and told her I had a film back still in need of repair and which was
    still
    > > under their six month warranty. Pam wrote back to say Pro equipment
    only
    > > had 1 month warranty. I wrote back and asked what constituted pro
    > > equipment. She wrote back and said, my RB67 for one. I wrote back and
    > > said, I'm not a pro and the camera had been on the shelf since I
    discovered
    > > the light leak. She wrote back and said, just send it in and we'll fix
    it.
    > > I wrote back and asked, will it be under warranty, she wrote back and
    said
    > > no. So I called her and we went back and forth on the subject. I
    remained
    > > calm, but she got real ed off. After that I wrote her manager. The
    > > only way I could get to him was to send an email to sales (I'd asked Pam
    > > several times to let me talk to her boss, each time she ducked the
    issue)
    > > explaining what the problem was, i.e., Pam. The repairs manager wrote
    me
    > > back within an hour saying, of course send it in and of course we'll
    honor
    > > the warranty. I did, they took care of it, and I'll not use KEH repair
    > > again. Who needs the aggravation.
    > >
    > > So, no, I don't recommend them, not for repairs. KEH is a great place
    to
    > > buy used equipment, and that's all I've got to say good about them.
    > > mc
    >
    > Matt:
    >
    > I apologize for your bad experiences with dealing with our repair
    > service department. To make a long story short within our repairs
    > customer service funtion we have made several personnel changes over
    > the last six to nine months.
    >
    > Also, feel assured the business philosophy KEH was founded on of 100%
    > customer satisfaction not only holds true with our camera sales, but
    > also segments of our business including the repair department.
    >
    > Based on our customers feedback we have implemented a quality
    > assurance tracking system by repair technician in order to strive for
    > 100% customer satisfaction.
    >
    > Again I apologize and would have to say based on the changes we have
    > implemented within the repair department, if you were to try KEH
    > repairs again you should not encounter any such problems in the
    > future. Also if you ever have problems just ask to speak with our
    > repairs manager Bill Tomlinson and I will assure you he will do
    > whatever it take to make you a satified customer.
    >
    > Kindest regards,
    > Steve Merrick
    > [url]www.keh.com[/url]
    Well Steve, it only took me a month to see your reply. I'm a little slow
    sometimes! Thanks for it all the same, and I'll try your service again.
    Matt Clara


    Matt Clara Guest

  2. #2

    Default Re: How is KEH Repair center !!


    "Matt Clara" <no.emailthis.fellas.expense> wrote in message
    news:ItmQa.139531$ZC.15969news.easynews.com...
    > "Steve Merrick" <stevekeh.com> wrote in message
    > news:3f1eba74.0306251424.4f80088fposting.google.c om...
    > > "Matt Clara" <no.emailsthis.guys.expense> wrote in message
    > news:<9X5Ga.1005575$vw6.7336626news.easynews.com> ...
    > > > "Krapp" <mishak2000hotmail.com> wrote in message
    > > > news:bc24f670.0306121202.32d84e60posting.google.c om...
    > (snip-deluxe)
    >

    It's nice to see when folks take the time to look after customer opinions.
    I will keep KEH in mind when the time comes for me to have a repair done...

    Danny


    Danny Guest

  3. #3

    Default Re: How is KEH Repair center !!

    Actually, they're quite fair, but can be a little slow because they don't do
    all their own work.

    I bought an extra Nikon F4E from KEH and while it did fire, the shutter was
    only exposing about a third of the frame. I returned it within their warranty
    period and they wrote back saying they'd cover the $320 repair cost; but had to
    send it back to Nikon because of the complexity of the problem.

    Anyway, it did take two months to fix but it works like new and they even
    returned it by UPS Next Day Air. It's been my experience that you can trust
    KEH.

    Scott
    SBieszczad Guest

  4. #4

    Default Re: How is KEH Repair center !!


    SBieszczad <sbieszczadaol.com> wrote in message
    news:20030714195520.23514.00000280mb-m22.aol.com...
    > Actually, they're quite fair, but can be a little slow because they don't
    do
    > all their own work.
    >
    > I bought an extra Nikon F4E from KEH and while it did fire, the shutter
    was
    > only exposing about a third of the frame. I returned it within their
    warranty
    > period and they wrote back saying they'd cover the $320 repair cost; but
    had to
    > send it back to Nikon because of the complexity of the problem.
    >
    > Anyway, it did take two months to fix but it works like new and they even
    > returned it by UPS Next Day Air. It's been my experience that you can
    trust
    > KEH.
    >
    > Scott
    Yeah.....Unless you're the guy that sold them that F4E to begin
    with.....They're hiding in the bushes waiting for him..........


    William Graham Guest

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