Professional Web Applications Themes

How to get support ? - Macromedia Flash Player

Hello, this topic describes how to get support and see your issues/tickets/cases: http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=18 4&threadid=1343432&enterthread=y " you have the ability (via the web case portal that you'll see after logging in) to request an escalation or provide feedback to the agents " I do not see any of my submitted bugs/issues. Where can I find them and how to get real feedback and support? During several weeks I am trying to indicate Adobe (along with many other users) that latest Flash Player versions - r115 and r124 do not work well, they "kill" CPU. But seems that all my issues are ...

  1. #1

    Default How to get support ?

    Hello,
    this topic describes how to get support and see your issues/tickets/cases:

    http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=18
    4&threadid=1343432&enterthread=y

    " you have the ability (via the web case portal that you'll see after logging
    in) to request an escalation or provide feedback to the agents "

    I do not see any of my submitted bugs/issues. Where can I find them and how to
    get real feedback and support?

    During several weeks I am trying to indicate Adobe (along with many other
    users) that latest Flash Player versions - r115 and r124 do not work well, they
    "kill" CPU. But seems that all my issues are just disappeared or ignored, I can
    not find them and see their status.

    vicnov Guest

  2. #2

    Default Re: How to get support ?

    I have found that Adobe now uses public bugs database - you can report bugs
    there and vote for bugs:

    https://bugs.adobe.com

    Instructions are here:
    http://www.adobe.com/devnet/logged_in/tmccauley_fplayer_bugbase.html

    According to instructions, it is important to VOTE for bugs - otherwise they
    will not be fixed.

    P.S. It would be great to add direct link to the bug-tracker somewhere at
    Flash Player site

    vicnov Guest

  3. #3

    Default Re: How to get support ?

    The Flash Player public bugbase is not the same as the web supportal. The web
    support system shows you cases you've opened through
    http://www.adobe.com/support/contact.

    That is a separate system from the previously used bug report form AND from
    the current, new Flash Player Public Bug Base...

    As to your thought about adding a link to bugtracker, there is a new technote
    describing it, and it's item #4 in the top technotes on /support/flashplayer.

    BWolfe Guest

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