ID CS: update issue

[Steven_Shelton@adobeforums.com]

Yes, that is helpful. I don't believe that mine came with that separate CD. I was under the impression that once Adobe started offering it, it was integrated into the entire package.

Thank you very much. Off to talk with CDW!

[Guy_Smiley@adobeforums.com]

[email]Steven_Shelton@adobeforums.com[/email] wrote in
news:3bb4f470.15@webx.la2eafNXanI:

> I actually uninstalled the entire CS suite about two weeks ago and
> reinstalled (all in safe mode) then applied the patch (also in
> safe mode) and got the exact same results.

Uninstallation does not delete the preference files.

[Steven_Shelton@adobeforums.com]

Right, but I was on the phone with the Adobe tech support guy when I did the reinstall, and he led me through deleting EVERYTHING, and I do mean EVERYTHING, associated with any kind of Adobe product, up to and including Reader, ATM, all of the browser plugins, and then some before we reinstalled. We deleted registry entries and entire directories. Pretty sure we got the preferences when we did that. :-)

[Gabriel_Ayala@adobeforums.com]

Steven,

What does CDW have to say about this?