Illustrator 10 downloading & then quits

[reid_jenkins@adobeforums.com]

My Illustrator 10 (on MAC OS 10.3.2) won't open sometimes. A window comes up and says that it's downloading file 2 of 2 and then I get a message that it shut down unexpectedly. This is the second time it's happened (and it's happened in Photoshop also). After the first time, I was able to open it the next day without any problem. Today I'm not able to open it again. I tried several times today to open it and it quit pretty quickly, but this time the "downloading file 2 of 2" window has stayed and the wheel keeps turning around and around. The file it says it's downloading is "AWEDBFiles4.awe".

[Dee Holmes]

Try trashing your Adobe Online extension in the plugin folder of Illustrator.

[reid_jenkins@adobeforums.com]

Thank you! It worked!