Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

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  1. #1

    Default Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

    Hi all,
    This is probably really simple. I installed Acrobat 8 Pro today with the wrong license No. I need to reinstall with my own license no. (I installed a full version on mine — which is meant for another machine — instead of just the upgrade version). There is obviously a registration file somewhere I need to edit as simply reinstalling the program retains the incorrect license no. I do not want to throw away any file however that shouldn't be thrown away as I have a load of other Adobe apps too...can you help me out here?
    I looked inside a file called Adobe Registration Database (inside Library>Application Support>Adobe) but I don't see Acrobat 8 listed there:(

    Thanks in advance for your help:)
    Christine
    Christine_Holzmann@adobeforums.com Guest

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  3. #2

    Default Re: Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

    You should probably call Adobe Customer Service. There may be some
    magic they can recommend.

    Aandi Inston
    Aandi_Inston@adobeforums.com Guest

  4. #3

    Default Re: Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

    /Library/Application Support/Adobe/Adobe PCD/cache/cache.db
    MarkATS@adobeforums.com Guest

  5. #4

    Default Re: Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

    Thanks MarkATS:)
    Do I need to just edit this file or delete it altogether?

    Christine
    Christine_Holzmann@adobeforums.com Guest

  6. #5

    Default Re: Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

    For now, delete it as Acrobat 8 is the only Adobe app that uses this file.
    MarkATS@adobeforums.com Guest

  7. #6

    Default Re: Installed Acrobat 8 Pro with wronglicense....need to reinstall with correct license

    Mark,
    Thanks a lot for your help...much appreciated!

    Christine
    Christine_Holzmann@adobeforums.com Guest

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