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Installing Contribute (and Studio 8) errors - Macromedia Contribute General Discussion

The installer goes through installing all programs in Studio 8 until it gets to Contribute, then it stops and I get the message: "The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance." I am logged in as Administrator, have turned off all McAfee anti-virus programs and the XP Firewall. I called Adobe Support 3 times on Friday afternoon but they are now closed for the weekend. I have done what support asked using the technote to replace and reinstall the version 10 msi. I have now done this ...

  1. #1

    Default Installing Contribute (and Studio 8) errors

    The installer goes through installing all programs in Studio 8 until it gets to
    Contribute, then it stops and I get the message:
    "The InstallScript engine is missing from this machine. If available, please
    run ISScript.msi, or contact your support personnel for further assistance."
    I am logged in as Administrator, have turned off all McAfee anti-virus
    programs and the XP Firewall. I called Adobe Support 3 times on Friday
    afternoon but they are now closed for the weekend. I have done what support
    asked using the technote to replace and reinstall the version 10 msi. I have
    now done this five times and rebooted each time. I have installed all Windows
    XP Security updates and have 4G ram. I can't think of what else to try.
    Can anyone help?




    Unicorn02 Guest

  2. #2

    Default Re: Installing Contribute (and Studio 8) errors

    Adobe support finally found a solution to this. For Windows XP and 2000

    (a) You need to reinstall the IsScript engine to resolve this error. Please
    refer to this InstallShield troubleshooting link for more details:

    <a target=_blank class=ftalternatingbarlinklarge
    href="http://consumer.installshield.com/kb.asp?id=Q108158

    Please">[url]http://consumer.installshield.com/kb.asp?id=Q108158[/url]

    Please</a> take note that Contribute 3 is using version 9. Follow the
    instructions indicated for version 9.

    (b) download Contribute 3.11 and install. (It's about 35mb in size).
    <a target=_blank class=ftalternatingbarlinklarge
    href="http://www.adobe.com/support/contribute/downloads.html
    Download">[url]http://www.adobe.com/support/contribute/downloads.html[/url]
    Download</a> the Contribute TRIAL version for 3.11 and use that to install.


    Unicorn02 Guest

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