Internal Error 2753

[Cindy_Horn@adobeforums.com]

I am working on Windows xp. I am trying to install Acrobat 6.0 professional. I get the following message, "Internal Error 2753. Dist_acrodist.exe" Then the program exits without installing. Any ideas?

[Gary_A.@adobeforums.com]

If you do a forum search for "Internal Error 2753" there are a number of posts about it. I don't know if any of them have solutions.

[Gavin_Anderson@adobeforums.com]

Try the following info :

Issue
When you try to install Acrobat 6.0 on Windows, you receive the error "Internal error 2753 dist_acrodist.exe".

Detail
You recently reinstalled your Operating System.

Solutions
Solution 1:
Exit the installer, delete the Acrobat 6.0 folder from the Program Files folder, disable start up items, then restart and reinstall.

Solution 2:
Check to see if you have any older versions of Distiller. If so, remove them and then install Acrobat 6.0.

Solution 3:
Remove possibly corrupted printer ports and printer drivers, disable startup items, and then reinstall Acrobat:
1. Choose Start > Settings > Printers and Faxes.
2. Right-click Adobe PDF, if found, and then choose Delete.
3. From the File menu, choose Server Properties.
4. In the Ports tab, select all Adobe PDF ports, and then click Delete Port.
5. In the Drivers tab, select all printers drivers and click Remove.
Note: After Acrobat has installed successfully (assuming it does), you will need to reinstall your printer software and/or drivers.
6. Click OK.

To disable startup items:
1. Exit from all applications.
2. Choose Start > Run, and type msconfig in the Open text box. Click OK.
3. Click the Startup tab, and select Disable All.
4. Click OK, and restart Windows.

To re-enable the startup items when you are done installing
1. Choose Start > Run, and type msconfig in the Open text box. Click OK.
2. Click the Startup tab, and select Enable All.
3. Click OK, and restart Windows.

-- Windows 2000
To disable startup items located in the Startup Folders
1. Exit from open applications.
2 In Windows Explorer, move all icons and shortcuts from the following folders to another folder:
-- Documents and Settings/All Users/Start Menu/Programs/Startup
-- Documents and Settings/[user profile]/Start Menu/Programs/Startup
3. Restart Windows

To disable items specified in the registry to start automatically:
1. Right-click the taskbar, and choose Task Manager from the pop-up menu.
2. Click the Applications tab.
3. Select an application, and then click End Task.

To re-enable the startup items when you are done installing, move the icons and shortcuts back to their respective Startup folders.

Solution 4: (well, not exactly a solution)
If none of the above solutions work, please obtain an install log from the customer. Create an install log as follows:
1. Click Start > Run.
2. Click the Browse button and navigate to Acrobat's SETUP.EXE and click Open. This will put the full path to SETUP.EXE in the "Open:" field of the Run dialog.
3. Add a space to the end of the Open line, then copy and paste the following (including the quote marks at the end): /v"/L*v C:\acroinst.log"
4. Click OK and proceed through the setup process.

When the setup fails, exit the installer and then collect the C:\acroinst.log file.

Additional Information
Files created during previous installations of Acrobat are not necessarily removed when you reinstall your Operating System. These leftover files may interfere with the installation of Acrobat.

[Leslie_Satenstein@adobeforums.com]

I am in Montreal Canada and I am trying to reinstall acrobat and I am getting a message Internal Error 2753 Dist_acrodist.exe

And then acrobat installer backs out.

I had a similar message when I tried the "try before you buy" version.

It came about when someone ran the "windows installer cleanup" program and it removed some adobe files.

Would like very much to know how to fix the problem