Issues When Working from Networks or Removable Media

[Craig_Bunch@adobeforums.com]

One of my Mac customers has a G5 Dual 1.8 with 2 GB ram. She has Adobe Creative Suite Premium. She tells me that the PhotoShop app keeps shutting down when she works with large files, ( 30 MB + ). It quit on her 8 times today and she is under a deadline. I am not sure what could be causing this kind of problem. Any one have any ideas? More info - -> She is using Extensis Suitcase X1 font mgmt. software and she is working on a network of eight other computers. She has shortcuts to those servers but she assures me she is accessing the files locally on her 160 GB drive.

[Ramón_G_Castañeda@adobeforums.com]

30MB files are nowhere near large files, quite the opposite. That is definitely not the cause of her problems.

It would be helpful to know what version of OS X is involved, what percentage of RAM is allocated to Photoshop (too much can be a bad thing) and what other troubleshooting steps have been taken so far. How much free disk space is left on the hard drive? Is the Scratch Disk on a separate dedicated hard drive?

[Scott_Byer@adobeforums.com]

And are there any plug-ins being used? What operations is she performing?
Is the Magic Wand involved?

Have her try moving the MultiProcessor Support plug-in out of the Plug-ins
folder temporarily (move it from the Adobe Photoshop CS/Plug-ins/Extensions
to the desktop) and restarting Photoshop. Does the crash keep happening?

-Scott