Jumbled letters both on-screen and printing

[johngun1@adobeforums.com]

I am using Acrobat 6.0 Professional running in Windows 2000. The problem manifests itself when documents are viewed both on the PC on which they were created and on other PCs just running Reader.

On initial opening the document looks perfect, however having scrolled down through it, as you scroll back up random words appear as though the letters have been typed on top of each other. If you close the document and re-open it you find that different words are effected and those initially jumbled are ok. If you try to print the jumbled words are printed as jumbled.

Has anyone else had this problem??

Cheers

John

[Gavin_Anderson@adobeforums.com]

This is a known issue with Acrobat 6.0.0. where two or more PDFs are inserted together causing variants of certain fonts, often Arial Bold MT, to cause conflicts which lead to these font phenomena you've experienced. This seems to have been fixed in the 6.0.1. patch you can get from

<http://www.adobe.com/support/downloads/detail.jsp?ftpID=2366>

so download and install the patch, recreate your PDFs and retry the issue.

Also have a look at the following further info on this case which might help :

SOLUTION
Troubleshoot the file. One or two pages might be the offending ones that will cause the whole document to become corrupted. (Look for placed images that have fonts in them or placed-linked information on pages)

SOLUTION
Embed all fonts in your PDF files using one of the following methods.
- Change the job options and remake the PDF (see steps below). If you're combining PDF files, it would be best to combine the pages in the original application before creating the files.
- Use the touchup text tool to embed the fonts.

SOLUTION
If you're on Windows and are printing your PDF to Adobe PDF printer (or Distiller printer), make the following settings before creating the file(s)
1. Close the application in which you're creating the PDF file. Set Adobe PDF printer to be the default printer. (if customer had a different default printer - especially if it were a non-PostScript printer), their document may reflow when reopened)
2. Choose Start>Settings>Printers and right-click Adobe PDF. Choose Printing Preferences
3. On the Layout tab make the following changes:
- Graphic>True Type Font: Download as Softtont
- PostScript Options>TrueType Font Download Option: Native True Type
4. On the Adobe PDF Settings tab, make sure Do not send fonts to "Adobe PDF" is checked (it is checked by default)
5. Whichever Conversion settings you have chosen,
- make sure 'Embed all fonts and Subset embedded fonts when percent of characters used is less than': is set very high (100% is good) .
- make sure the font being used is in Font Soruce:
- make sure the font you're using is not listed in the Never Embed list.

NOTE: having several versions of a font, or having a TT version as well as a Type 1 or Open Type version of a font with the same name can cause serious problems. Printer description files list fonts, and these fonts will show up in applications when the printer is the default printer. Sometimes these fonts cause problems when customers use them (they can be the cause of fonts with the same name for one thing).

SOLUTION
Use Type 1 or Opentype fonts in your PDF files.

SOLUTION
Update your video driver.

[Unregistered]

Thank you so much gavin!!!!!!