Just bought SuSE 8.2 Professional and can't install on 3ware IDE RAID. Please help!

[Timothy Miller]

I just bought SuSE 8.2 Professional, and I am disappointed to find
that I cannot seem to be able to install it. Please pardon my
frustration, and I do not want to insult any users of SuSE, and I'm
sure they can help me resolve this problem, but I don't like paying
$80 for software which I can't use and likely can't return to the
store.

Perhaps some SuSE experts can take pity on my ignorance and help me
out of this bind.

To begin with, I should note that I have successfully installed Red
Hat 9 on the system, with absolutely no trouble, and it also boots
with no trouble, so I'm quite certain that this is not a hardware
fault.

Here is my hardware:

- Athlon XP 2800+
- 1 gig of PC2700
- Abit KD7 motherboard
- Lite-On CDROM
- Intel 10/100 ethernet (apparently, there's a ReakTek on the KD7
also)
- Radeon 9000

And the hardware that is being the stumbling block:

- 3ware Escalade 7000-2
- Two WD 120GB special edition drives
- Mirrored RAID configuration

These are my only hard disks in the system.


When I attempt to do the usual install, SuSE does not recognize that I
have any hard drives, so I elected to do the Manual Install so that I
could manually tell it to load the 3ware driver. When it's doing
that, I press Alt-F4 so as to view the console messages, and these are
the relevant ones:

3ware Storage Controller device driver for Linux v1.02.00.031.
scsi0 : Found a 3ware Storage Controller at 0xc400, IRQ: 11, P-chip
1.3
scsi0 : 3ware Storage Controller
blk: queue c1eef614, I/O limit 4095Mb (mask 0xffffffff)
3w-xxxx: scsi0: Unit #0: Command (c1eef800) times out, resetting card.
3w-xxxx: scsi0: Unit #0: Command (c1eef800) times out, resetting card.
3w-xxxx: scsi0: Reset succeeded.
3w-xxxx: scsi0: Unit #0: Command (c1eef800) times out, resetting card.
scsi: device set offline - not ready or command retry failed after
host reset: host 0 channel 0 id 0 lun 0


Any help that SuSE users can offer would be most appreciated. Thanks!

[Thomas T. Newman]

Don't you buy something like a 60 day installation support with the
distribution? Maybe you can just call the SuSE experts themselves to
solve your problem.

TTN

[Matt H]

In article <80eae8c5.0307121435.36460e34@posting.google.com >,
Timothy Miller wrote:

> I just bought SuSE 8.2 Professional, and I am disappointed to find
> that I cannot seem to be able to install it. Please pardon my
> frustration, and I do not want to insult any users of SuSE, and I'm
> sure they can help me resolve this problem, but I don't like paying
> $80 for software which I can't use and likely can't return to the
> store.
>
> Perhaps some SuSE experts can take pity on my ignorance and help me
> out of this bind.

Go to 3ware's site and get the drivers.

[Peter T. Breuer]

Timothy Miller <theosib@hotmail.com> wrote:

> Matt H <nntp@cox.net> wrote in message news:<slrnbh1ii9.nef.nntp@distraction.ath.cx>...

>> In article <80eae8c5.0307121435.36460e34@posting.google.com >,
>> Timothy Miller wrote:

>> > I just bought SuSE 8.2 Professional, and I am disappointed to find
>> > that I cannot seem to be able to install it. Please pardon my
>> > frustration, and I do not want to insult any users of SuSE, and I'm
>> > sure they can help me resolve this problem, but I don't like paying
>> > $80 for software which I can't use and likely can't return to the
>> > store.
>> >
>> > Perhaps some SuSE experts can take pity on my ignorance and help me
>> > out of this bind.

>>
>> Go to 3ware's site and get the drivers.

> It's kinda difficult to install drivers when you can't get the OS
> installed in the first place.

Then install it on something else first, but you're not going to be
able to ever install it on a medium without drivers for that medium.

Peter

[Chris Cox]

Timothy Miller wrote:

> "Thomas T. Newman" <thomastnewman@yahoo.com> wrote in message news:<beq68c$som$00$2@news.t-online.com>...
>

>>Don't you buy something like a 60 day installation support with the
>>distribution? Maybe you can just call the SuSE experts themselves to
>>solve your problem.
>>
>>TTN

>
>
> According to their web site, the 60 day support only applies to
> certain things. Installing on IDE-RAID systems is specifically listed
> under the column of things that you have to pay $40 incident support
> for.

While techincally correct, I have found that submitting an issue
never hurts, and SuSE has helped me out via email with ideas
when I was messing around with my raid controller... even though
it's not supported on the default installation support.

Give them a try.