little help please?

[Paul_Miskimmon@adobeforums.com]

Hi all,

I've having a consistent problem in Illustrator CS ... it crashes! Every time I go into the printer box to change the paper type for my printer (Epson Stylus Colour 3000 going through Power RIP X) Illustrator pauses for about 5 seconds then crashes, I've copied the log below. I've tried trashing the prefs and repairing the permissions on both my computer and the one with the rip software to no avail. Any assistance would help.

Thanks in advance

Paul

Date/Time: 2004-02-04 10:18:21 +1100
OS Version: 10.3.2 (Build 7D24)
Report Version: 2

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)
PID: 409
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000006

Thread 0 Crashed:
0 com.apple.CoreFoundation 0x90191494 CFEqual + 0x2c
1 com.apple.CoreFoundation 0x901b5350 CFArrayGetFirstIndexOfValue + 0x218
2 ...apple.print.framework.Print 0x91924578 _ZN6PPDKey15FindChoiceIndexEPK10__CFString + 0x40
3 ...apple.print.framework.Print 0x9192477c _ZN6PPDKey20SetMarkedChoiceIndexEl + 0x170
4 ...apple.print.framework.Print 0x91916b84 _Z25SetMarkedChoiceFromTicketP22PrinterFeaturesCon text + 0x134
5 ...apple.print.framework.Print 0x9190a714 PrinterFeaturesInitialize + 0x3dc
6 ...apple.print.framework.Print 0x91924e40 _ZN8PDEPanel10InitializeEP20OpaquePMPrintSessionP1 6OpaqueControlRef + 0xe0
7 ...apple.print.framework.Print 0x91921a6c _ZN21PJCPrintingDialogBase14AddPanelToMenuEP8PJCPa nelPK10__CFStringP20OpaquePMPrintSession + 0xe4
8 ...apple.print.framework.Print 0x9191b9b8 _ZN15PJCPrintDialogs14AddPMPDEToMenuEP8PJCPanelP20 OpaquePMPrintSession + 0x9c
9 ...apple.print.framework.Print 0x919220f8 _ZN21PJCPrintingDialogBase15UpdatePanelMenuEP20Opa quePMPrintSession + 0x4dc
10 ...apple.print.framework.Print 0x91921820 _ZN21PJCPrintingDialogBase12ReloadPanelsEP20Opaque PMPrintSession + 0x17c
11 ...apple.print.framework.Print 0x9191b8f0 _ZN15PJCPrintDialogs12ReloadPanelsEP20OpaquePMPrin tSession + 0x10
12 ...apple.print.framework.Print 0x918facec _ZN21PJCPrintingDialogBase13ChangePrinterEP15Opaqu ePMPrinter + 0xfc
13 ...apple.print.framework.Print 0x918fab48 _ZN15PJCPrintDialogs13ChangePrinterEP15OpaquePMPri nter + 0x18
14 ...apple.print.framework.Print 0x9192368c _ZN21PJCPrintingDialogBase22DoCommandSwitchPrinter EPK9HICommandm + 0x70
15 ...apple.print.framework.Print 0x918fb574 _ZN21PJCPrintingDialogBase14ProcessCommandEPK9HICo mmandm + 0x178
16 ...apple.print.framework.Print 0x918fb0b8 _ZN15PJCPrintDialogs14ProcessCommandEPK9HICommandm + 0x170
17 ...apple.print.framework.Print 0x918f98f0 _ZN21PJCPrintingDialogBase26PrintingDialogEventHan dlerEP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 0xf8
18 com.apple.HIToolbox 0x927d2384 DispatchEventToHandlers + 0x150
19 com.apple.HIToolbox 0x927d25f8 SendEventToEventTargetInternal + 0x174
20 com.apple.HIToolbox 0x927e4a88 SendEventToEventTarget + 0x28
21 com.apple.HIToolbox 0x927f9b3c _Z18SendHICommandEventmPK9HICommandmmhP20OpaqueEve ntTargetRefS3_PP14OpaqueEventRef + 0x170
22 com.apple.HIToolbox 0x92891d60 SendMenuItemSelectedEvent + 0x88
23 com.apple.HIToolbox 0x9289394c _Z19FinishMenuSelectionP8MenuDataP10MenuResultS2_m mm + 0x80
24 com.apple.HIToolbox 0x928d0570 _Z19PopUpMenuSelectCoreP8MenuData5PointdS1_PP7GDev icePK4RecttmS7_S7_PK10__CFStringPP13OpaqueMenuRefP t + 0x19c
25 com.apple.HIToolbox 0x928d0388 _HandlePopUpMenuSelection5 + 0x16c
26 com.apple.HIToolbox 0x9290dd78 _ZN13HIPopupButton9TrackMenuEv + 0x310
27 com.apple.HIToolbox 0x9290da28 _ZN13HIPopupButton15TrackSelfCommonEsPs + 0x3c
28 com.apple.HIToolbox 0x9290d9cc _ZN13HIPopupButton9TrackSelfEP14OpaqueEventRefPs + 0x80
29 com.apple.HIToolbox

[Wade_Zimmerman@adobeforums.com]

You're running the RIP from a server? Is this something new or has it always happened. Have you tried this old time favorite: Try changing the Tome Zone in the Date and Tome Preference Pane and then Change it back. Also trash the Preference yet again and then change it bak to the right Time Zone.

Just you wait a minute…I'm not through…such impatience…now go to the print center and remove the Epson 3000 from the printer list and then add it right back and for good luck restart the computer.

Now try it.

BTW you don't happen to have Spell Checker, Norton Utilities etc.? Now tell the truth…

[Teri Pettit]

I'm not an expert on printing, so I can't give you an advice on the solution, but I can tell that there is no Illustrator code on that call stack. It looks like something in the Panther code for handling print options.

Did you click the Printer.. button in the Illustrator Print settings to get the Epson-specific options? If so, once you do that Illustrator is out of the picture until you OK that modal dialog, and the Mac OS is completely handling the layout of the dialog and all the interactions in it.

In particular, it looks like the version of the dialog for the Epson printer options has some list of choices, maybe the paper sizes but maybe some other set of choices, and for some reason it is trying to select a choice that is not on the list.

[Paul_Miskimmon@adobeforums.com]

Hey guys,

We do have Norton on the machine, but it was put on after this problem started to try and fix it! :) I've since turned it off after seeing it mentioned as a bit of a problem in the forum.

I had a feeling that it might be something to do with the rip rather than illustrator (it's a software Rip running on a computer connected to the network that isn't used, we just call it our server). It crashes when we try to go into the printer dialog to get to the epson-specific options, it doesn't even get that far.

I've removed the printer and added it again a few times and tried different ways of connecting to it, plus it's the only machine out of 4 that is having problems, it's a very annoying problem! I'll try the time zone trick and get back to you.

Thanks for the assistance guys

[Wade_Zimmerman@adobeforums.com]

I'm up late again.

I suspect it is either a corrupt user account or a corrupt profile could be your monitor calibration or the RIP software as well maybe even a color profile there is a colorsync utility that might be able to find a corrupt profile and possibly fix it as well. It's in the utility folder in the Applications folder. For Corrupt user account make a new administerative user account and log into it then try your RIP.