Longtime user, now getting the "You can't edit thispage now because you are already editing it" message.

[RooZam]

This is what is happening to me as well. This particular client has been using
Contribute over a year now.

I am reading about this over and over again in the forums, yet only one
response from Adobe. I am very concerned that many of the folks who used to
help from MM are no longer responding to posts. Adobe? Can you please help us
out with this? I currently have a customer with a website that they can no
longer edit their main page. This effects not only their disabled clients, but
the search engines as well.

Thanks in advance for your kind assistance.

Originally posted by: jimgub
I agree.. I am having the same problem... if you wait about a minute it
appears that the page is allowed for edit again. Very Strange, and annoying
for clients.

[Joe Wood]

So, has anyone found a solution for this? I'm having the same problem. I've come back after closing Contribute, and it still won't let me Edit ..

[redbarron]

I'm the administrator on our Contribute site and have had contact me about
this. I'll log in and open their page (while Contribute is not even OPEN on
their end) and sure enough it says they are currently editing that page. But
because I'm the administrator, it also gives me a link on that same line that
says, "click here to unlock this file". When I do that, the end user can open
Contribute and the file is editable on their end. I'm not sure if you have
access to your administrator for this kind of help, but it also seems to me
that the lock/unlock feature with the .LCK file is hitting a bug. HTH!

[RooZam]

Hi there and thanks for your reply! ;-),

I am also the administrator, but have not seen anything (using Contribute 3.1)
as you describe allowing me to unlock a file. Can you attach a screen shot?

In answer to the previous post, I did solve this issue, but in a manner I
would prefer not to. I believe that must be some other way.

I first deleted the .lck file. While that eliminated the locked file problem,
neither the user nor I as the Administrator had access to the "Edit Page"
button as it was grayed out. I then went into Dreamweaver, made one of the
changes she was trying to make, and ftp'd in, deleted the existing page, and
sending the new file up. At this point the "Edit Page" button was there, but
would not respond to clicks.

I fixed this problem by ftp'ing in, deleting both the _mm and the _notes
directories, and helping the user go back through the key process. That is the
only thing that worked for me.

By the way, this problem occured because the user (the only person who edits
their site) saw an option to send for review and I was listed since I am the
administrator. She wanted someone else to look at it, so she chose to send it
to me for review. Reviewing is not set up for this client. She got no
message, no nothing. When I logged into Contribute, that file was not sitting
in drafts for me.

Hope this helps.

Thanks,

Suzanne


Originally posted by: redbarron
I'm the administrator on our Contribute site and have had contact me about
this. I'll log in and open their page (while Contribute is not even OPEN on
their end) and sure enough it says they are currently editing that page. But
because I'm the administrator, it also gives me a link on that same line that
says, "click here to unlock this file". When I do that, the end user can open
Contribute and the file is editable on their end. I'm not sure if you have
access to your administrator for this kind of help, but it also seems to me
that the lock/unlock feature with the .LCK file is hitting a bug. HTH!

[redbarron]

This forum doesn't let me insert a picture, so feel free to email me if you
want a screen capture of what this looks like to me. But here's the
explanation:

When I click on the "here" link to unlock the file, it warns me that (in this
case) Madge isn't going to be able to publish the page presumably because it's
still being edited by me. This isn't exactly the message I get (hard to
replicate); the actually message is the one you mentioned in your post, and the
link I click on says something like, "Click here to unlock this page". But
it's like the one above. My administrative settings are pretty typical and I
looked to see if there was a particular setting for "locked" files and didn't
find any. I think it's just a .LCK file that doesn't get deleted by CPS the
way it should. Annoying but at least there's this work-around.

I think this link actually accomplishes what you describe as having done to
get rid of the .LCK file. When I click the link, the page becomes immediately
editable for the user (I've got them on the phone), the EDIT button becomes
active and they're off to the races. Weird. I'm trying not to think about
messing with the _mm folders or anything. I'm hoping the next upgrade to
Contribute smooths out the administration a bit.

Hope this helps!

[Joe Wood]

OK, I found the solution! For me anyway ..

I used a FTP, and went in to my website's files, then deleted all the .LCK (Lock) files.

Now I can get back to work!