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Low life admins - Linux / Unix Administration

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    Default Low life admins

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    Michael Guest
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  6. #6

    Default Re: Low life admins


    Dave Hinz wrote: 
    >
    > Yeah, what's your point in all this?[/ref]

    The OP is a little beyond the threshold of the spectrum typically
    established back here on earth ;) But maybe there's a stream of recent
    information out there that's spawning a post like the OP, as there was
    an article I read on the subway ride into work. Just yesterday in one
    of the local paper's "Business Today" section there was: "Blame it on
    the IT deparment"

    http://business.bostonherald.com/technologyNews/view.bg?articleid=83573

    Too bad the picture on that page is cropped. The human is actually in
    the right 1/3 of the picture.

    At the top/left the caption read:

    "We'll get right on it"
    "Corporate information technology departments cojntinue to be a source
    of headaches for frustrated office workers. The biggest beef: never
    being able to get an answer from IT."

    To left of the exasperated human is the monitor's full screen with the
    words "CONTACT HELP DESK" at the bottom and the skull/crossbones icon
    at the top ;)

    Underneath all of that are three boxes with a title "Top complaints
    about IT" and the boxes contain (from L-R):

    Lack of Help-Desk Support
    IT Communication Breakdown
    Software and PC Problems


    Make of it what you will. It's only a study.... Who knows, there may
    have been a computer glitch in compiling the statistics :P


    Regards,
    Jon

    jon@parmetpc.volpe.dot.gov Guest

  7. #7

    Default Re: Low life admins

    In article <googlegroups.com>,
    volpe.dot.gov wrote:
     
    > >
    > > Yeah, what's your point in all this?[/ref]
    >
    > The OP is a little beyond the threshold of the spectrum typically
    > established back here on earth ;) But maybe there's a stream of recent
    > information out there that's spawning a post like the OP, as there was
    > an article I read on the subway ride into work. Just yesterday in one
    > of the local paper's "Business Today" section there was: "Blame it on
    > the IT deparment"
    >
    > http://business.bostonherald.com/technologyNews/view.bg?articleid=83573
    >
    > Too bad the picture on that page is cropped. The human is actually in
    > the right 1/3 of the picture.
    >
    > At the top/left the caption read:
    >
    > "We'll get right on it"
    > "Corporate information technology departments cojntinue to be a source
    > of headaches for frustrated office workers. The biggest beef: never
    > being able to get an answer from IT."
    >
    > To left of the exasperated human is the monitor's full screen with the
    > words "CONTACT HELP DESK" at the bottom and the skull/crossbones icon
    > at the top ;)
    >
    > Underneath all of that are three boxes with a title "Top complaints
    > about IT" and the boxes contain (from L-R):
    >
    > Lack of Help-Desk Support
    > IT Communication Breakdown
    > Software and PC Problems
    >
    >
    > Make of it what you will. It's only a study.... Who knows, there may
    > have been a computer glitch in compiling the statistics :P
    >
    >
    > Regards,
    > Jon[/ref]

    From the other end of this, it's rather hard to run a shop when all you
    do is fight fires. Management typically likes to run "lean" with IT, so
    we get understaffed and typically have to automate as much of our
    day-to-day jobs as possible. A staffed help desk for front-line
    problems is _required_ to do track and schedule problems. Without it,
    you get people complaining they can't get ahold of IT all the time.
    Having a personal IT minion always at one's beck and call is typically
    the privilege of the CEO, not Marge in accounting.

    http://ars.userfriendly.org/cartoons/?id=20050510
    http://ars.userfriendly.org/cartoons/?id=20050511
    http://ars.userfriendly.org/cartoons/?id=20050514
    http://ars.userfriendly.org/cartoons/?id=20050516
    http://ars.userfriendly.org/cartoons/?id=20050517
    http://ars.userfriendly.org/cartoons/?id=20050518

    --
    DeeDee, don't press that button! DeeDee! NO! Dee...



    Michael Guest

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