Message says can't edit because "already editing",except no one is!

[ndiffloth]

So, here's the deal: My client got a new computer and installed the latest
version of Contribute on that new computer. But then when she went to edit her
website content through Contribute, she got a message saying "You can't edit
this page because you're already editing it on another computer." So then she
went and double checked that she did not have any drafts on her old computer,
and she did not. She could, however, still edit pages from her old computer.
Unfortunately, though, this is not a good long term solution. After she
contacted me (the site administrator), I manually deleted the settings file in
the _mm folder and allowed a new settings file to be created, (which went
fine). I also manually deleted the .LCK files for site pages. She still wasn't
able to edit any pages from her new computer, same error. So then I deleted her
user profile and sent her a new connection key. Same thing. Then I sent someone
else in my client's business a separate connection key, and when trying to
edit, this second person got the message "You can't edit this page because X is
already editing it on another computer" ("X" being the first person). The same
message comes up regardless of the page that either one of them try to edit. In
trying to figure out what might be going on, it seems that it might have to do
with the fact that the version on my client's older computer is CS2, but on the
newer computer it is CS3. I'm tempted to suggest that my client uninstall
Contribute from her old computer, but if she does that and then it STILL
doesn't work, then she will have no way to edit the site at all, and she will
be even MORE frustrated than she already is! I've tried setting Contribute
admin preferences to both "transition mode" and "compatibility mode" - it
doesn't seem to make a difference. Could anyone tell me how this problem might
be resolved? I/we would be very, very grateful. Thank you.

[appliedbrain]

This is a problem that I'm having also, I would be very interested in the solution. Thank you.

[ThinkInk]

Have you searched this forum yet?


[url]http://www.adobe.com/cfusion/webforums/forum/searchresults.cfm?requesttimeout=50[/url]
0&category=290&forumid=55&FTVAR_KEYWORD1FRM=alread y+editing&FTVAR_SEARCHWHATFRM=
c&FTVAR_RESULTTYPE=topics&FTVAR_AUTHORFRM=&FTVAR_T ABLECHOICEFRM=current&FTVAR_CA
TEGORYIDFRM=290&Selection=false&FTVAR_DATESELFRM=S elect&FTVAR_STARTDATEFRM=&FTVA
R_ENDDATEFRM=&cal_d1=0&cal_d2=0

[scr]

The so-called fix provided by the other forum doesn't work.

I have tried the fix of deleting the lck file and it basically doesn't work.
I deleted the lck file and the entire site from My Connections, my client
uninstalled Contribute and upgraded to Contribute CS3, then we reestablished
the Contribute connection. Within a week, we were getting the same error
message. This is clearly a program bug that Adobe seems uninterested in fixing.

[toddeverett]

I am having this same problem. Contribute CS3 v4.1

Before I check out the file, there is no lock. When I click checkout, it
creates a lock and then tells me "you can't edit this page now because you are
already editing it on another computer. Click here to make this page editable."
When I click on that, I get a dialog box asking if I'm sure I want to remove
the lock. If I say "Yes", it removes the lock, and the page is no longer
editable. I am back to square 1.

If I delete the lock, it just makes a new one when I click on edit this page.

I can edit / checkout via Dreamweaver just fine. This seems to be a Contribute
deal. It's almost like it's making the lock first, then trying to get the file,
but whoa-- it's locked.

[bene]

Hi,

Many admins who use the same program are reporting the same problem to me. I
could not understand the reason for their getting such messages.

I can edit/checkout via Dreamweaver just fine.

We need input from Adobe to know how to address it because users are getting
very frustrated.

Thanks.

[hatzsbox]

I am having this same problem. Even as an administrator, I can edit a file and
publish it, but as soon as I publish the file it tells me I am editing the file
on another computer and if I try to unlock the file it throws a popup error.
There are no .lck files on the server.

[Vanadael]

I'm also having this problem... I'm the Admin for our site and it's saying that I am reviewing drafts on the page, but I'm not...

Help Adobe!

[appliedbrain]

The only way I solved this issue was to delete all contribute references in my
Dreamweaver site and the preferences files for contribute, then delete all the
files on the server and start again. Additionally I deleted contribute
preferences off my clients computer myself. When we started fresh, it worked
and has been working fine since then.

[bene]

Thanks for the feedback.

So, if I hear you correctly, Appliedbrain, we have to do is ignore everything
Dreamweaver and Contribute ask us to do -- ignore the request for Contribute
setup. I appreciate your suggestion.

I still believe *Adobe* should fix the problem specifically because it
prides itself on the smooth interface of its various applications.

[redbarron]

I didn't see anyone reference one thing that we've tried...it may work for you.
What I have my clients do is open Contribute, then click Edit-->My
Connections.... In the box that opens, if they see the connection line with a
red line through it, then their connection is bad. I have them click on that
line and click the REMOVE button. Then they close Contribute and re-run the
connection key and that fixes things.

If their connection doesn't have a red line through it, I still have them
select it and click the DISABLE button, close Contribute, and re-run the
connection key. These two processes seem to tell CPS to refresh the connection
between the particular client and the web server (I've also had to manually
remove locks on the server, but the above procedure seems to have preempted
that!). Hope this helps.

[Adam Jan]

In my point of view you should try this: uninstall Contribute from her old
computer, before that make a back of whole site, documents work etc. write all
these file on a RW CD.

And try what happens even if it did not work your client will be having all
the backup files in a CD & will be able to edit them.

[Wodehouse]

Very similar problems here. My client has started blaming me for giving her a
website 'that doesn't work'. I predicted in time that this would happen.
Obviously, from her perspective (i.e. someone who doesn't understand the coding
of html / css and just understands that she wants an updateable website) she
assumes I've done something wrong !

Anyone know of any alternatives to Contribute ?