Need to restart after installing SW player

[Boaz Englesberg]

For users that get "

For users that get "Need to restart after installing SW player"

We have discovered this is because there are SW/Director DLL's in the system
folder.

These files are: dirapi.dll and iml32.dll

dirapi.dll and iml32.dll should only exist in
....\system32\macromed\Shockwave [VER]\ folders

Duplicate or older versions of these files might be found in locations such
as (a few examples):

C:\windows\system32

C:\Documents and Settings\userName\Local Settings\Temp\TempFolder.aaa

E:\OfficeXP\Files\OSP\1033\IE5\EN\SWDIR.CAB

These 2 files (dirapi.dll and iml32.dll) should only be in the Shockwave 8
or Shockwave 10 folders found in the Macromed folder, Example:
C:\WINDOWS\system32\Macromed.

Director developers will also find a copies in the application folders of
the Director application, example:

C:\Program Files\Macromedia\Director MX
C:\Program Files\Macromedia\Director MX 2004

TRY THIS FIX, applies to Windows 2000 and XP only:

1. Search for Dirapi.dll and iml32.dll (Director runtime files) on your hard
drive.

2. if these files are found outside of these locations:

"C:\WINDOWS\system32\Macromed\Shockwave 10"

"C:\WINDOWS\system32\Macromed\Shockwave 8"

"C:\Program Files\Macromedia\Director [version number or name]"

3. Note the locations and move the files into the Recycle Bin, you can
always use the "restore" to move them back.

Test Shockwave NOW at

[url]http://www.macromedia.com/shockwave/welcome[/url]

If you have a corrupt installation of Shockwave do this:

4. Uninstall the Shockwave player using the uninstaller or the UNWISE.EXE in
the Shockwave folder.
Uninstallers for Shockwave 8.5 can be found here:

<http://www.macromedia.com/shockwave/download/alternates/#sp>

Uninstallers for Shockwave 10 are located in
"C:\WINDOWS\system32\Macromed\Shockwave 10", see the UNWISE.exe

5. Delete all folders inside the Macromed folder but not the AUTHORWA folder
or Flash folder..

6 Reinstall the Shockwave player using the stand-alone installer, see
TechNote # 15895

7. Test Shockwave at [url]http://www.macromedia.com/shockwave/welcome[/url]

Hope this helps.


--
Regards,
Boaz
Director Technical Support
m a c r o m e d i a

[Andrew Morton]

> 5. Delete all folders inside the Macromed folder but not the AUTHORWA folder

> or Flash folder..

Whoa there! What about the prefs folder in the "Shockwave 8" folder? Might it
contain data the user wants to keep?

Andrew