New Connection Wizard Fails

[XPUSER]

"Frederick Luehring" <luehring@indiana.edu> wrote in message
news:046201c34a53$b8a4e0a0$a301280a@phx.gbl...

> Hi,
>
> I am trying to create a new VPN connection on a
> reasonably new Dell computer running XP Profesional. All
> critical updates and service packs have been installed.
> When I click on "New Connection Wizard", the wizard opens
> without any problem. I click next and get the menu where
> you select the type of connection that you want to create.
> I select VPN and click next and nothing happens: no error
> message, no new menu, no nothing. The next button is not
> dimmed but no matter how many times I push it nothing
> happens. I checked what happens if I select one of the
> other two choices ("Connect to the internet" or "Setup an
> advanced connection") and the behavior is the same.
> Strangely the back and cancel buttons work fine. I have
> another machine which is the same Dell model that is
> running XP which does not show this problem. I would guess
> that this might be a protection problem but comparing the
> protections between the working and non-working machines
> revealed no obvious differences in C:\WINDOWS\...
>
> Thanks greatly for any suggestions.
>
> Fred Luehring
> [email]luehring@indiana.edu[/email]
> +1(812)855-1025

============================================
What exactly is meant by "reasonably new" Dell?
Did the system come with XP Professional pre-installed?
If so, have you contacted Dell?
Or was this an upgrade to XP Professional from a previous Windows OS?
If so, did you prep the system for the upgrade according to Dell's
recommendations?
Is there any program such as a third-party firewall running?
============================================

[Wai-O Hui [MS]]

Here are some options you can try:
Take a look at the following KB articles.
I know they are not the same scenario as yours but you might want to give it
a try and see if it fixes your problem.
You Cannot Create a Network Connection After You Restore Windows XPj
[url]http://support.microsoft.com/default.aspx?scid=kb;en-us;329441[/url]

Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
[url]http://support.microsoft.com/default.aspx?scid=kb;en-us;320558[/url]

Also
Go to event viewer --> Systems and check to see if there are any ras related
errors

Thanks
Wai-O

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Frederick Luehring" <luehring@indiana.edu> wrote in message
news:046201c34a53$b8a4e0a0$a301280a@phx.gbl...

> Hi,
>
> I am trying to create a new VPN connection on a
> reasonably new Dell computer running XP Profesional. All
> critical updates and service packs have been installed.
> When I click on "New Connection Wizard", the wizard opens
> without any problem. I click next and get the menu where
> you select the type of connection that you want to create.
> I select VPN and click next and nothing happens: no error
> message, no new menu, no nothing. The next button is not
> dimmed but no matter how many times I push it nothing
> happens. I checked what happens if I select one of the
> other two choices ("Connect to the internet" or "Setup an
> advanced connection") and the behavior is the same.
> Strangely the back and cancel buttons work fine. I have
> another machine which is the same Dell model that is
> running XP which does not show this problem. I would guess
> that this might be a protection problem but comparing the
> protections between the working and non-working machines
> revealed no obvious differences in C:\WINDOWS\...
>
> Thanks greatly for any suggestions.
>
> Fred Luehring
> [email]luehring@indiana.edu[/email]
> +1(812)855-1025