No sound in shockwave player 11

[uncle.bs]

I have installed, uninstalled shockwave player 11 both ways (directly and
stand-alone). When I go to the web-site my son's teacher recommended for his
auditory processing problem, the first thing it does is installs an earlier
version of shockwave player. I do get the program to load but no sound. I
have also downloaded to my desktop, the swadcmpr.x32 file and copied it into
the system 32, macromed, shockwave, xtra file. I have turned my browser off
when installing. Basically, I have tried all of the fixes that I noticed on
this site with no luck. I would really appreciate anyones help especially for
my son. Thank you in advance.

[uncle.bs]

What I have found out is when I right click on the program, the "settings"
screen comes up and when I click on volume it is set to mute. I try to change
it and it will not allow me to. It goes back to mute. Can someone please
assist me with this problem? Please/Thanks

[Dan Hoey]

I have XP service pack 3, and the same thing happens. Shockwave
is set to mute, and I the right-click menu won't change that.

I've uninstalled and reinstalled Shockwave several times, but no luck.
Firefox and Internet Explorer act the same way. Is there something in the
registry that might be messing things up? I have lots of registry
cruft going back to Macromedia days.

Dan Hoey

[uncle.bs]

Hey Dan,
After talking to someone in Adobe support, which they could not figure the
problem out either, I found another program on-line that needed to download
Shockwave player 11. I downloaded it from that site and all is working well.
I apologize I cannot remember what or where the program is located, it was some
game my children wanted to play, but like I said, it worked. There must be
something in the "official" download that locks that part of the program up.
Good Luck!

[Unregistered]

Thanks for the tip about downloading a shockwave game to get the volume working. I tried it too and it fixed the same problem for me. To get a game, I went to the shockwave product site http://www.adobe.com/products/shockwaveplayer/ by clicking 'about shockwave' in the same menu as the volume control that was stuck on mute. The game said I could mute and unmute by hitting the M key. That function didn't work in my application, but at least I do have sound. Thanks again.