Numerous Acrobat 8 problems

[Chad_W._Armstrong@adobeforums.com]

We have been having a number of problems with the software in the CS3 Design Premium. Our users were previously using CS2 Design (Standard and Premium), and they have been updated to CS3 (CS2 is still being retained until we know all of the kinks with CS3 are worked out).

All computers are running on PowerPC Macs (iMac G5s, PowerMac G5s, PowerBook), running Mac OS 10.4. They work as standard users (non-admins).

Here are a list of problems we've encountered so far.

1) For at least one person, Acrobat 8 (and Distiller) crashes when started. From what I've read about, this may be related to the self-healing issues?

2) Acrobat 7 will not launch without admin rights. We've seen this problem many, many times. I've followed the instructions here ([url]http://www.adobeforums.com/webx/.3bbede30[/url]), but nothing there has helped.

3) Acrobat 8 won't print more than one page. If a 4 page document is printed, only the first page prints. This is printing to an HP 4650 color LaserJet. Printing from Mac OS X's Preview works just fine, so this is certainly an issue with Acrobat.

I'd certainly appreciate if anyone has some suggestions on clearing up these problems. Thanks.

[Jon Bessant]

Are they fully patched to 8.1.2?

Locked down environments are typically lots of patches behind ...

Jon

[Jon Bessant]

Just seen your other post ;-)

Try creating a new user account ..

Jon

[Chad_W._Armstrong@adobeforums.com]

Unfortunately, as I mentioned in another post, I am not even able to upgrade Acrobat for some crazy reason. The Adobe Updater doesn't post any updates for Acrobat, and even after downloading the Acrobat 8.1.2 patch updater, it acts like Acrobat 8 doesn't exist. So, at this point, I can't even update Acrobat.

I have tried launching Acrobat 8 on two different accounts, and Acrobat crashes on both of them. The program doesn't even launch entirely.

Even after reinstalling just Acrobat 8, it still crashes.

[Larry G. Schneider]

Updating Acrobat need to be done in order. 8.0.0>8.1.0>8.1.1>8.1.2 You cannot just run the 8.1.2 updater.

[Jon Bessant]

Have you patched to 8.1, then 8.1.1 and then 8.1.2?

Did you remove Acrobat through the uninstaller?

Jon

[Chad_W._Armstrong@adobeforums.com]

Thanks, that did the trick. I find it somewhat odd that Adobe doesn't seem to offer a combo updater, so I could just make the jump from 8.0 to 8.1.2. Even odder is that Adobe's own updating service didn't find updates for Acrobat.

The good news is, Acrobat Pro is now updated to version 8.1.2. The bad news is, Acrobat still crashes when trying to launch.

[Chad_W._Armstrong@adobeforums.com]

Here is another post I've made on these forums with other problems I've experienced so far:

<http://www.adobeforums.com/webx/.59b5e008>

I also uninstalled Acrobat 8 and reinstalled it to see if that would fix the problem. It didn't. :(

We still have Acrobat 7 on the computer still. Would removing it help at all? I do not want to remove Acrobat 7 if that works still, and Acrobat 8 still won't if v. 7 has been removed.

[Kirsten@adobeforums.com]

Can you post your crash log from the Console? Maybe something in there could provide a clue as to what's happening.

[StreamBeaverton@adobeforums.com]

Chad have you tried solution #2 from this doc?

<http://kb.adobe.com/selfservice/viewContent.do?externalId=333592>

[Chad_W._Armstrong@adobeforums.com]

Here is the crash log when Acrobat 8 Pro crashes while trying to start up:

Date/Time: 2008-07-23 13:45:59.848 -0500OS Version: 10.4.11 (Build 8S165)Report Version: 4
Command: AcrobatPath: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/AcrobatParent: WindowServer [55]
Version: 8.1.2 (8.1.2)
PID: 5813Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)Codes: KERN_INVALID_ADDRESS (0x0001) at 0xffffffff
Thread 0 Crashed:0 libSystem.B.dylib 0x900032b0 strcmp + 481 com.adobe.Acrobat.framework 0x83fd5bbc RunAcrobat + 2888802 com.adobe.Acrobat.framework 0x83fd5a4c RunAcrobat + 2885123 com.adobe.Acrobat.framework 0x83f93468 RunAcrobat + 166684 com.adobe.Acrobat.framework 0x83f91720 RunAcrobat + 91725 com.adobe.Acrobat.framework 0x84197e90 AcroBundleThreadQuitProc + 108486 com.apple.Foundation 0x92bf3a5c _nsnote_callback + 1807 com.apple.CoreFoundation 0x90805eac __CFXNotificationPost + 3688 com.apple.CoreFoundation 0x907fdf0c _CFXNotificationPostNotification + 6849 com.apple.Foundation 0x92bdde64 -[NSNotificationCenter postNotificationName:object:userInfo:] + 9210 com.apple.AppKit 0x93792d28 -[NSApplication _postDidFinishNotification] + 11211 com.apple.AppKit 0x93792c14 -[NSApplication _sendFinishLaunchingNotification] + 9212 com.apple.AppKit 0x9379275c -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 26413 com.apple.AppKit 0x93792304 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 9214 com.apple.Foundation 0x92bf4a68 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 38015 com.apple.Foundation 0x92bf48c8 _NSAppleEventManagerGenericHandler + 9216 com.apple.AE 0x91500960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 20817 com.apple.AE 0x915007fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 4418 com.apple.AE 0x91500654 aeProcessAppleEvent + 28419 com.apple.HIToolbox 0x932ae2e0 AEProcessAppleEvent + 6020 com.apple.AppKit 0x93790a4c _DPSNextEvent + 85621 com.apple.AppKit 0x93790538 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 11622 com.apple.AppKit 0x9378ca7c -[NSApplication run] + 47223 com.adobe.Acrobat.framework 0x83f9023c RunAcrobat + 382424 com.adobe.Acrobat.framework 0x83f8f454 RunAcrobat + 26425 com.adobe.Acrobat.Pro 0x00003b2c start + 595626 com.adobe.Acrobat.Pro 0x0000257c start + 40427 com.adobe.Acrobat.Pro 0x00002424 start + 60
Thread 1:0 libSystem.B.dylib 0x9002c3c8 semaphore_wait_signal_trap + 81 libSystem.B.dylib 0x90030eac pthread_cond_wait + 4802 ...ple.CoreServices.CarbonCore 0x90bc6984 MPWaitOnQueue + 2243 AdobeACE 0x8fc39dc4 ACEInitialize + 63964 AdobeACE 0x8fc39d18 ACEInitialize + 62245 ...ple.CoreServices.CarbonCore 0x90bc6794 PrivateMPEntryPoint + 766 libSystem.B.dylib 0x9002bd08 _pthread_body + 96
Thread 0 crashed with PPC Thread State 64: srr0: 0x00000000900032b0 srr1: 0x100000000200f030 vrsave: 0x0000000000000000 cr: 0x24002278 xer: 0x0000000020000000 lr: 0x0000000083fd5bbc ctr: 0x0000000000000004 r0: 0x0000000000000004 r1: 0x00000000bfffde90 r2: 0x0000000000000001 r3: 0x0000000084919245 r4: 0xfffffffffffffffb r5: 0xfffffffffefefeff r6: 0xffffffff80808080 r7: 0x0000000000000052 r8: 0x0000000000000000 r9: 0x0000000000000001 r10: 0x0000000063ffaf6b r11: 0x0000000085074668 r12: 0x0000000090003280 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000328bf0 r19: 0x0000000000315ec0 r20: 0x00000000a378e120 r21: 0x00000000a07b5d4c r22: 0x0000000000000002 r23: 0x0000000000000000 r24: 0x0000000000303280 r25: 0x0000000085353130 r26: 0x0000000000000000 r27: 0x0000000083fd6660 r28: 0x00000000bfffdf48 r29: 0x00000000ffffffff r30: 0x0000000085255b34 r31: 0x0000000083fd5b34
Binary Images Description: 0x1000 - 0x3fff com.adobe.Acrobat.Pro 8.1.2 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat 0x766000 - 0x76dfff com.unsanity.smartcrashreports Smart Crash Reports version 1.2.1 (1.2.1) /Users/mulrich/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports0x40000000 - 0x4009ffff AdobeJP2K /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K0x83f8c000 - 0x84f3afff com.adobe.Acrobat.framework Acrobat version 8.0.0 (8.0.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/Acrobat.framework/Acrobat0x8ea27000 - 0x8ec8bfff AdobeCoolType /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType0x8efdd000 - 0x8effafff AdobeBIB /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB0x8f03c000 - 0x8f4a3fff AdobeAGM /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM0x8fc37000 - 0x8fd27fff AdobeACE /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.10 (368.33) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib0x90aea000 - 0x90b5cfff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.17 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices0x90f92000 - 0x90fd4fff com.apple.CFNetwork 129.22 (129.23) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore0x91011000 - 0x91092fff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /Syste

[Chad_W._Armstrong@adobeforums.com]

I tried disabling the updater plug-in, but that did not fix the problem. Acrobat 8 doesn't even load completely when it crashes.

[TrialAndError]

Hi !

Could you check if the preferences files had already been created ?

the path is on:

Step 3
<http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333217>

can u check, if the give path is accessable for all users on your user account ?

[Chad_W._Armstrong@adobeforums.com]

It seems that this issue was caused by a corrupt preference file. We emptied out the old preference files (there were a number of them existing), and Acrobat 8 finally launches...for now!