OSX FW MX 2004 Spinning Wheel Hang on Resize of Slice in Properties

[specimen]

Platform: Mac G4, 733MHZ, OSX 10.2.8, 1.25 GB memory

Scenario: FW MX 2004, 472 x 500px document, 17 slices, 4 Library symbols, 12 slices with behaviors (simple images swaps)

Action: Click on one slice, properties say 105W x 284H, I enter 15 for width in properties

Result: Spinning wheel for at least 3 minutes.

Requires a Force Quit of Fireworks to continue.

Help! I've lost 6-12 hours on this. This is a production job for a 200+ page website where FW MX is the crucial tool (I hope). I don't want to switch to ImageReady, but...

Things done:
1. Restart computer.
2. Run with only Suitcase X1 and only two-non system fonts
3. Scan/repair all fonts with FontDoctor and Suitcase X1
4. Trash FW MX 2004 preferences and cache files
5. Ran Drive 10 on all drives except boot drive

Things to do:
1. Run Norton disk doctor and speed disk on all drives, especially boot disk (when I get my Norton CD)
2. Re-build document from scratch (ouch)
3. Download trial on my Windows XP machine and try the same scenario/action.

Thanks for any help!

Dave Granvold
Owner + Creative Director
Specimen - An Interactive / Motion Graphics Studio
10 Arkansas Street, Studio E
San Francisco, CA 94107
[url]http://www.specimenbox.com[/url]


Dave Granvold
Owner + Creative Director
Specimen - An Interactive / Motion Graphics Studio
10 Arkansas Street, Studio E
San Francisco, CA 94107
[url]http://www.specimenbox.com[/url]

[Richiebee]

I've not seen this problem posted before... did you try Technical Support?

Rich

--
Richie Bee
[url]www.richiebee.ca[/url]
Team Macromedia Volunteer for Fireworks
[url]www.macromedia.com/go/team[/url]
Sharing Fireworks Resources
[url]www.richiebee.ca/public[/url]
-iii<O

"specimen" <dave@specimenbox.com> wrote in message
news:bm7128$au2$1@forums.macromedia.com...

> Platform: Mac G4, 733MHZ, OSX 10.2.8, 1.25 GB memory
>
> Scenario: FW MX 2004, 472 x 500px document, 17 slices, 4 Library symbols,

12 slices with behaviors (simple images swaps)

>
> Action: Click on one slice, properties say 105W x 284H, I enter 15 for

width in properties

>
> Result: Spinning wheel for at least 3 minutes.
>
> Requires a Force Quit of Fireworks to continue.
>
> Help! I've lost 6-12 hours on this. This is a production job for a 200+

page website where FW MX is the crucial tool (I hope). I don't want to
switch to ImageReady, but...

>
> Things done:
> 1. Restart computer.
> 2. Run with only Suitcase X1 and only two-non system fonts
> 3. Scan/repair all fonts with FontDoctor and Suitcase X1
> 4. Trash FW MX 2004 preferences and cache files
> 5. Ran Drive 10 on all drives except boot drive
>
> Things to do:
> 1. Run Norton disk doctor and speed disk on all drives, especially boot

disk (when I get my Norton CD)

> 2. Re-build document from scratch (ouch)
> 3. Download trial on my Windows XP machine and try the same

scenario/action.

>
> Thanks for any help!
>
> Dave Granvold
> Owner + Creative Director
> Specimen - An Interactive / Motion Graphics Studio
> 10 Arkansas Street, Studio E
> San Francisco, CA 94107
> [url]http://www.specimenbox.com[/url]
>
> Dave Granvold
> Owner + Creative Director
> Specimen - An Interactive / Motion Graphics Studio
> 10 Arkansas Street, Studio E
> San Francisco, CA 94107
> [url]http://www.specimenbox.com[/url]

[specimen]

No, I wasn't sure if all support is now only fee-based or not and there are several similar, seeminlgly OSX FW MX 2004 related, topics here. I like to make it public first to help people get an idea of the kinds of issues surrounding a new release.

I will look into direct support though. I just purchased the full Studio MX upgrade so maybe there's at least some free tech support.

Thanks, -d


Dave Granvold
Owner + Creative Director
Specimen - An Interactive / Motion Graphics Studio
10 Arkansas Street, Studio E
San Francisco, CA 94107
[url]http://www.specimenbox.com[/url]

[Murray *TMM*]

90 days from the first call is included.

--
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Team Macromedia Volunteer for Dreamweaver MX
(If you *MUST* email me, don't LAUGH when you do so!)
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"specimen" <dave@specimenbox.com> wrote in message
news:bm78cs$lo2$1@forums.macromedia.com...

> No, I wasn't sure if all support is now only fee-based or not and there

are several similar, seeminlgly OSX FW MX 2004 related, topics here. I like
to make it public first to help people get an idea of the kinds of issues
surrounding a new release.

>
> I will look into direct support though. I just purchased the full Studio

MX upgrade so maybe there's at least some free tech support.

>
> Thanks, -d
>
> Dave Granvold
> Owner + Creative Director
> Specimen - An Interactive / Motion Graphics Studio
> 10 Arkansas Street, Studio E
> San Francisco, CA 94107
> [url]http://www.specimenbox.com[/url]

[sly one webforumsuser@macromedia.com]

You are not alone. Apparently there are many things that are slow in FWMX04 on OSX. MM is supposedly addressing the issue(s). You can go here to get the latest info:

[url]http://www.macromedia.com/support/fireworks/ts/documents/emerging_issues.htm[/url]

[specimen]

Yeah, I researched all the tech notes I could find and read a lot of the forums. It's not SLOW performance though, it's a HANG, at least I would say 75 minutes is a hang.

Incidently I can recreate the bug by doing the following 4 steps on a new file.

1. Create a new document of 500 x 500 (other sizes also "work")
2. Create a slice with the slice tool in the middle, say around 200x300 pixels
3. Select the slice with the select tool
4. Change the width in properties to 15 OR drag on one end of the slice to a thin horizontal size (around 15px) and select the slice

Not a very esoteric sequence of events.

That's it! "Application not responding" requiring a "force quit"
-d



Dave Granvold
Owner + Creative Director
Specimen - An Interactive / Motion Graphics Studio
10 Arkansas Street, Studio E
San Francisco, CA 94107
[url]http://www.specimenbox.com[/url]

[sly one webforumsuser@macromedia.com]

Dave,

I can make FW hang by repeatedly duplicating a single pixel rectangle until I have a large grid of them and then dragging the whole grid. On the first drag it slows and then it hangs. Very frustrating. I don't think there's anything you can do about until MM releases an update. I am avoiding FW MX04 until then.

BTW your work is very nice. I am teaching a web portfolio class for illustrators at CCA(C) in the spring--maybe I'll see you around there sometime.

Steven

|||||||||||||||||||||||||||||||||||||

Steven Lyons Studio
415 459 7560
[url]http://stevenlyons.com[/url]

|||||||||||||||||||||||||||||||||||||

[Murray *TMM*]

Dave:

Yes - I can reproduce your symptom every time. Have you sent this to
[email]wish-fireworks@macromedia.com[/email]?

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver MX
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"specimen" <dave@specimenbox.com> wrote in message
news:bmc5lr$20f$1@forums.macromedia.com...

> Yeah, I researched all the tech notes I could find and read a lot of the

forums. It's not SLOW performance though, it's a HANG, at least I would say
75 minutes is a hang.

>
> Incidently I can recreate the bug by doing the following 4 steps on a new

file.

>
> 1. Create a new document of 500 x 500 (other sizes also "work")
> 2. Create a slice with the slice tool in the middle, say around 200x300

pixels

> 3. Select the slice with the select tool
> 4. Change the width in properties to 15 OR drag on one end of the slice to

a thin horizontal size (around 15px) and select the slice

>
> Not a very esoteric sequence of events.
>
> That's it! "Application not responding" requiring a "force quit"
> -d
>
>
> Dave Granvold
> Owner + Creative Director
> Specimen - An Interactive / Motion Graphics Studio
> 10 Arkansas Street, Studio E
> San Francisco, CA 94107
> [url]http://www.specimenbox.com[/url]

[Murray *TMM*]

Steven:

Have you submitted this to [email]wish-fireworks@macromedia.com[/email]?

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver MX
(If you *MUST* email me, don't LAUGH when you do so!)
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"sly one" <webforumsuser@macromedia.com> wrote in message
news:bmd448$4su$1@forums.macromedia.com...

> Dave,
>
> I can make FW hang by repeatedly duplicating a single pixel rectangle

until I have a large grid of them and then dragging the whole grid. On the
first drag it slows and then it hangs. Very frustrating. I don't think
there's anything you can do about until MM releases an update. I am avoiding
FW MX04 until then.

>
> BTW your work is very nice. I am teaching a web portfolio class for

illustrators at CCA(C) in the spring--maybe I'll see you around there
sometime.

>
> Steven
>
> |||||||||||||||||||||||||||||||||||||
>
> Steven Lyons Studio
> 415 459 7560
> [url]http://stevenlyons.com[/url]
>
> |||||||||||||||||||||||||||||||||||||
>
>

[Linda Rathgeber]

Murray *TMM* wrote:

> Dave:
>
> Yes - I can reproduce your symptom every time. Have you sent this to
> [email]wish-fireworks@macromedia.com[/email]?

I can't reproduce it on my machine. Here's a demo:
[url]http://www.playingwithfire.com/test/resize.htm[/url]


Linda Rathgeber
----------------------------------------------------------------------
Design Aid: 10-Palette Pack for Fireworks & Flash
[url]http://www.webdevbiz.com/graphics.cfm[/url]
Playing with Fire | [url]http://www.playingwithfire.com[/url]
Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
----------------------------------------------------------------------

[Murray *TMM*]

Linda:

What are the specs on your machine?

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver MX
(If you *MUST* email me, don't LAUGH when you do so!)
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"Linda Rathgeber" <lightly@sc.rr.com> wrote in message
news:bme2k4$d8g$1@forums.macromedia.com...

>
>
> Murray *TMM* wrote:

> > Dave:
> >
> > Yes - I can reproduce your symptom every time. Have you sent this to
> > [email]wish-fireworks@macromedia.com[/email]?

>
> I can't reproduce it on my machine. Here's a demo:
> [url]http://www.playingwithfire.com/test/resize.htm[/url]
>
>
> Linda Rathgeber
> ----------------------------------------------------------------------
> Design Aid: 10-Palette Pack for Fireworks & Flash
> [url]http://www.webdevbiz.com/graphics.cfm[/url]
> Playing with Fire | [url]http://www.playingwithfire.com[/url]
> Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
> Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
> ----------------------------------------------------------------------
>

[Linda Rathgeber]

Murray *TMM* wrote:

> Linda:
>
> What are the specs on your machine?

DEll Dimension 8200 (p4) running Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600. Processor-x86 Family 15
Model 2 Stepping 4 GenuineIntel ~1993 Mhz, Total Physical Memory 512.00
MB, Total Virtual Memory 1.72 GB, Available Virtual Memory-1.02 GB,
NVIDIA GeForce4 MX 420 display card

Zone Alarm, WordWeb running in the background. Netscape mail, DW and FW
open.


Linda Rathgeber
----------------------------------------------------------------------
Design Aid: 10-Palette Pack for Fireworks & Flash
[url]http://www.webdevbiz.com/graphics.cfm[/url]
Playing with Fire | [url]http://www.playingwithfire.com[/url]
Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
----------------------------------------------------------------------

[Murray *TMM*]

Yep - I think it's a Mac thing. It fails on my Mac in exactly the way
described by the original poster.

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver MX
(If you *MUST* email me, don't LAUGH when you do so!)
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"Linda Rathgeber" <lightly@sc.rr.com> wrote in message
news:bme4fr$g71$1@forums.macromedia.com...

>
>
> Murray *TMM* wrote:
>

> > Linda:
> >
> > What are the specs on your machine?

>
>
>
> DEll Dimension 8200 (p4) running Microsoft Windows XP Professional
> Version 5.1.2600 Service Pack 1 Build 2600. Processor-x86 Family 15
> Model 2 Stepping 4 GenuineIntel ~1993 Mhz, Total Physical Memory 512.00
> MB, Total Virtual Memory 1.72 GB, Available Virtual Memory-1.02 GB,
> NVIDIA GeForce4 MX 420 display card
>
> Zone Alarm, WordWeb running in the background. Netscape mail, DW and FW
> open.
>
>
> Linda Rathgeber
> ----------------------------------------------------------------------
> Design Aid: 10-Palette Pack for Fireworks & Flash
> [url]http://www.webdevbiz.com/graphics.cfm[/url]
> Playing with Fire | [url]http://www.playingwithfire.com[/url]
> Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
> Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
> ----------------------------------------------------------------------
>

[Linda Rathgeber]

Murray *TMM* wrote:

> Yep - I think it's a Mac thing. It fails on my Mac in exactly the
> way described by the original poster.

Doh! I didn't notice that he was reporting a Mac problem.

If some of the speed problems that people have reported on the MAC were
attributed to PC's, I'd say that, because of all the number crunching
the machine would have to do when a slice was resized as in the original
poster's report, there was a problem with the way it works with the math
co-processor. Do Mac's have math co-processors?

Linda Rathgeber
----------------------------------------------------------------------
Design Aid: 10-Palette Pack for Fireworks & Flash
[url]http://www.webdevbiz.com/graphics.cfm[/url]
Playing with Fire | [url]http://www.playingwithfire.com[/url]
Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
----------------------------------------------------------------------

[Murray *TMM*]

Linda:

Yes. This is much more than that, however. It's a frank crash with
spinning beachball.

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver MX
(If you *MUST* email me, don't LAUGH when you do so!)
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"Linda Rathgeber" <lightly@sc.rr.com> wrote in message
news:bme6ak$j8b$1@forums.macromedia.com...

>
>
> Murray *TMM* wrote:
>

> > Yep - I think it's a Mac thing. It fails on my Mac in exactly the
> > way described by the original poster.

>
> Doh! I didn't notice that he was reporting a Mac problem.
>
> If some of the speed problems that people have reported on the MAC were
> attributed to PC's, I'd say that, because of all the number crunching
> the machine would have to do when a slice was resized as in the original
> poster's report, there was a problem with the way it works with the math
> co-processor. Do Mac's have math co-processors?
>
> Linda Rathgeber
> ----------------------------------------------------------------------
> Design Aid: 10-Palette Pack for Fireworks & Flash
> [url]http://www.webdevbiz.com/graphics.cfm[/url]
> Playing with Fire | [url]http://www.playingwithfire.com[/url]
> Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
> Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
> ----------------------------------------------------------------------
>

[sly one webforumsuser@macromedia.com]

Murray-

I sent a file along with my machine specs (apple profiler doc) to Andy Finnell at his request.
I really like FW but I am forced to use the older MX and ImageReady right now. I had been thinking about getting a new G5 (and thought that this speed problem with certain apps might be my justification for finally laying out the cash), but someone posted a similar comment about G5 slowness.
I sure hope MM actually does something about this issue. If their atitude toward mac issues in the past is any indication though, I am not holding my breath.

[specimen]

Linda,
Thanks for the testing, I like your Flash re-creation, did you actually record off the screen?

Yes, as indiciated originally, it's on OS-X on a Mac G4. I cannot recreate it on Windows XP. It's NOT a performance problem, it's a crash(hang) and therefore it's not a "wish-list" item. I reported it to Macromedia through tech support, so we'll see where that goes.

I also get occasional crashes (quits) when selecting slices or moving items (I think slices) around. These are far less frequent, but not really acceptable either. This may be related to Steven's problem?

As far as Fireworks performance goes, I was very sad to see that my $400 eMachines Windows XP-Personal (1.8GHZ Celeron) machine completely out-did my G4-1GHZ. I'll have to fill out that Fireworks performance survey I guess.

Thanks everyone for reading and responding to this so quickly. You're an asset to the community and Macromedia should be VERY thankful.

-dave

Dave Granvold
Owner + Creative Director
Specimen - An Interactive / Motion Graphics Studio
10 Arkansas Street, Studio E
San Francisco, CA 94107
[url]http://www.specimenbox.com[/url]

[Linda Rathgeber]

specimen wrote:

> Linda, Thanks for the testing, I like your Flash re-creation, did you
> actually record off the screen?

It's a bit choppy because I didn't set up my machine for hi res output,
but yes, it was recorded off the screen. I used Camtasia Recorder from
TechSmith. TechSmith is the same company that develops Snagit screen
capture software.

The Camtasia studio does a nice job of video processing, and at a very
affordable price. The Producer, another part of the Camtasia studio
suite, can output edited files in all the popular formats.

[url]http://www.techsmith.com/[/url]

> I'll have to fill out that Fireworks
> performance survey I guess.

That will be a big help to the engineers.


Linda Rathgeber
----------------------------------------------------------------------
Design Aid: 10-Palette Pack for Fireworks & Flash
[url]http://www.webdevbiz.com/graphics.cfm[/url]
Playing with Fire | [url]http://www.playingwithfire.com[/url]
Victoriana | Theme Pack 03 - Club | [url]http://www.projectseven.com[/url]
Team MM Fireworks Volunteer | [url]www.macromedia.com/go/team[/url]
----------------------------------------------------------------------

[Scott Fegette]

Thanks, sly- and sending info to Andy is definitely the right step to help
the product team isolate and address these issues. Yes- the product teams
here do take Mac support seriously, in case Andy's direct solicitation of
more specifics from you here didn't come right out and say it. ;)

-Scott (also a Mac user)
Macromedia, Inc.

"sly one" <webforumsuser@macromedia.com> wrote in message
news:bmec2m$t9b$1@forums.macromedia.com...

> Murray-
>
> I sent a file along with my machine specs (apple profiler doc) to Andy

Finnell at his request.

> I really like FW but I am forced to use the older MX and ImageReady right

now. I had been thinking about getting a new G5 (and thought that this speed
problem with certain apps might be my justification for finally laying out
the cash), but someone posted a similar comment about G5 slowness.

> I sure hope MM actually does something about this issue. If their atitude

toward mac issues in the past is any indication though, I am not holding my
breath.

>
>

[Murray *TMM*]

Scott:

I have a VERY vanilla G3 (B&W) 400 (it doesn't even have ATM on it), and I
have the same problem. Resize a slice in a new document and it's bye bye
FW.

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver MX
(If you *MUST* email me, don't LAUGH when you do so!)
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"Scott Fegette" <sfegette@macromedia.com> wrote in message
news:bmen2u$imu$1@forums.macromedia.com...

> Thanks, sly- and sending info to Andy is definitely the right step to help
> the product team isolate and address these issues. Yes- the product teams
> here do take Mac support seriously, in case Andy's direct solicitation of
> more specifics from you here didn't come right out and say it. ;)
>
> -Scott (also a Mac user)
> Macromedia, Inc.
>
> "sly one" <webforumsuser@macromedia.com> wrote in message
> news:bmec2m$t9b$1@forums.macromedia.com...

> > Murray-
> >
> > I sent a file along with my machine specs (apple profiler doc) to Andy

> Finnell at his request.

> > I really like FW but I am forced to use the older MX and ImageReady

right

> now. I had been thinking about getting a new G5 (and thought that this

speed

> problem with certain apps might be my justification for finally laying out
> the cash), but someone posted a similar comment about G5 slowness.

> > I sure hope MM actually does something about this issue. If their

atitude

> toward mac issues in the past is any indication though, I am not holding

my

> breath.

> >
> >

>
>