Output Preview Crash in Acrobat Pro 9

[Ed_Eastridge@adobeforums.com]

We have recently purchased 2 new 24" iMacs running X.5.5. We also upgraded 2 licenses of CS3 to CS3.3. We are also running Heidelberg's PrintReady P and Enfocus Pitstop (Pitstop currently in demo mode until we finish testing the system and deactivate the licenses on the systems to be replaced).

Whenever either machine clicks on Output Preview to look at separations, Acrobat 9 beachballs and crashes, regardless of menu or button.

Both machine and software are fresh installs.

Also having some issues with InDesign, but I'll post those where appropriate. ;)

Thanks!
Ed.

[Jon Bessant]

Hi Ed,

What happens if you try the output preview without Pitstop running? One
thing to consider - you must use Pitstop 08 update 2 (all other versions
are NOT compliant) ...

Jon

[Ed_Eastridge@adobeforums.com]

Jon, you were on the right track, but the wrong plugin (we are using the latest Pitstop).

Turns out it was Heidelberg's Acrobat 8 plugins for PrintReady P/Prepress Manager that were the culprits. I wish to thank Adobe phone support for their help and patience of reminding me of the days of Extension Manager. ;)

Again, you all rock.

[Jon Bessant]

What Extensions Manager?

SHIFT upon launch will disable plug-ins in Acrobat but no such manager
as such ...

Jon

[MarkATS@adobeforums.com]

SHIFT upon launch will disable plug-ins in Acrobat but no such manager
as such ...





Get Info on the Acrobat application to disable individual plug-ins