PE2-unexpected error communicating with online services

[Rich Gosselin]

Had PE2 on my old pent 3 machine, and everything ran just fine. Built a new one, p4, and can't get the any upgrades (don't think there are any there) or recipies (know there are some). Have read and tried all suggestions; off with firewalls, virus things, etc., even turned off hyper-threading thinking it might be duel processor problems, but to no avail.

Is there any Adobe support for newer machines/OS's, or are they just letting users work this out? What's the official methodology for fixing these things?

I've got a P4, 2.6 w/hyper-threading, Asus p4c800 deluxe board, 1 gig of mathed Mushkin ram, ATI 9700 Pro video, XP Pro with all upgrades, etc., so should have no problem with any of this...in fact, it's only with Adobe products, PE2 & Acrobat I'm having any.

Any guesses?

Rich

[showard]

have exact same problem on a new computer p4 3.06 ghz. any ideas about a forthcoming patch?

[Richard Coencas]

There is an issue with DP machines and Online Services. Try turning off one of the processors in the BIOS temporarily?

Rich

[Quaoar]

Rich Gosselin wrote:

> Thanks for all of your suggestions...and no Beth, I'm on a broadband
> connection, ComCast (which is suspect, but not in the area of
> blocking stuff like Adobe). The closest I ever came to AOL was
> Compuserve, before they were bought out...heck, they had one of the
> best graphics forums back in the days of ... Win 3.1...even DOS !
>
> Yep, maybe I'll just have to wait, but it would be nice if they
> published something for this...Haven't installed Ps7 yet...probably
> have the same issue with that...but to tell the truth, I mostly use
> PE2 these days...does everything I need, and seems to be easier to
> use...which is nice!
>
> Rich

Here are a few off-the-wall things to try: power-cycle the cable modem;
leave it unpowered for five minutes before restarting it.

If behind a router, check the router DNS settings for an old, invalid
DNS server specification from long ago. The DNS server specs are
usually defaulted to 0.0.0.0 for DHCP.

Set up the Bell Atlantic DNS servers in the router:
151.198.0.37
151.198.0.38 - these are fast and accurate, better than Comcast's.

Google the search string: "dns corruption" xp , with the quotes. XP's
internal DNS cache can become disjointed resulting in failures to
connect to sites just as you see.

Q