photomerge "command" error

[Beth Haney]

Did you try deleting the Elements preference folder? Always give that a try before an uninstall/reinstall for problems like this. It's a good first step at troubleshooting when something that used to work properly quits working.

With Elements closed, click on the start up icon and then make a very quick grab for (on Win) the Control, Alt, and Shift keys. For a Mac that would be Command, Option, and Shift. Hold all three down until you get a screen asking if you want to delete the Settings. Say Yes, and a new Preference folder will rebuild as Elements continues to open.

If this doesn't work, repost and let us know. Good luck!

[caroljemcd]

I am having the very same trouble that was posted by David Gies. Was there a resolution?

Carol McDavid

[Beth Haney]

If there was, Carol, he didn't post. Have you tried the suggestion of deleting Preferences?

People also have to remember that uninstalling the software doesn't remove that Preference folder automatically. A separate Find has to be done to get rid of it. Left on the computer, it can mess up the efforts to reinstall, too.

[Unregistered]

If there was, Carol, he didn't post. Have you tried the suggestion of deleting Preferences?

People also have to remember that uninstalling the software doesn't remove that Preference folder automatically. A separate Find has to be done to get rid of it. Left on the computer, it can mess up the efforts to reinstall, too.

Same problem here, this solution worked for me!

[Unregistered]

This worked for me.