Photoshop 7 suddenly keeps crashing on startup

[M. t.]

hi! i use Windows 2000 and Photoshop worked all the time perfect.
I did not change any configuration or similar.
Today I wanted to start Photoshop (7.0) and it crashed when this loading screen finished.
Uninstall & reinstall didn't work.
I hope you can help me with this problem.

[dave milbut]

try this:

Mathias Vejerslev "How to delete/reset Photoshop preferences" 2/11/03 1:04pm </cgi-bin/webx?50@@.ef4a07f>

[M. t.]

it still won't work... now i don't even see the loading screen

[dave milbut]

did you get the dialog and say yes or delete the file?

you need to give us more info. what's showing on the splash screen when it crashes (loading fonts, loading plug-ins, etc)?

[M. t.]

it said "initializing..." (after loading fonts) but now i don't see the loading screen anymore (also after restoring the Configuration .psp)

[dave milbut]

try search and deleting adobefnt*.lst since you said you last saw loading fonts... maybe you have a corrupt one. that'll reset the lists. did you install new fonts recently?

[YrbkMgr]

good catch Dave.

[M. t.]

hey.. wow.. i've deleted the entire settings folder and now it works!
so far thank you very much for your help Dave!

but the update keeps failing and I didn't find any related information in the knowledge database..
The exact error message is: "The Adobe Photoshop 7.0.1 Update program cannot find Adobe Photoshop 7.0 in c:\Programme\Adobe\Photoshop 7.0\
Please attempt to locate Adobe Photoshop 7.0 again or cancel the update and install Adobe Photoshop 7.0 from the original disks or CD"

[YrbkMgr]

arrggh.

[M. t.]

why arrggh?

[dave milbut]

but i won't do this 'cause it's not free and it isn't that important to
install the update but anyway thank you for your help!!




yes it is free. and it's and 800 # to boot!

[dave milbut]

stinkin' pirate. i think you let on to early tony. :)

[YrbkMgr]

probably right dave, sorry. I shoulda done the email thing again. Oh well.

[M. t.]

i'm no pirate i got the original photoshop cd's from my company...and our Admin got this update working now

[dave milbut]

we're not customer support... we're just users. and from what i hear, adobe CS is a joy to deal with compared to some companies!

[YrbkMgr]

it's just because i have so much bad experience with customer supports




That statement right there explains it all. I have a saying "Any idiot can and usually does pick up a phone"

I apologize as well...

[dave milbut]

tony, here's a towel... i'm done wiping the egg off my face... :)

[dave milbut]

sad but true.

[Mohammed Wasim]

When the photoShop start Initializing press Crtl+Alt+Shift. it will ask you to reset the prefrence settings, click OK and there its done.

[dave milbut]

correct mohammed. note you have to be real quick to make it work. took me about 5 tries to get the dialog while testing this out.