Photoshop Elements registration problem

[Wilson DeCamp]

I purchased Photoshop Elements 2.0 in February of this year. In May, I had a disk drive failure. Fortunately, a commercial service was able to recover all my data.

Unfortunately, my installation CD seems to have been lost. Although I have copied the full "Photoshop Elements 2" folder from the recovered files to my current "Program Files" folder, I cannot run Photoshop Elements because of an error message that I am missing "personalization information".

I have found the Adobe document on this issue (30456.htm), and it doesn't help me. The problem seems to be that the Windows registry doesn't include any information about Photoshop Elements. As a result, I can't even do the editing that Adobe suggests, and I can't reinstall because I don't have the CD.

Adobe doesn't seem to have way to request a replacement CD. Can anyone help?

Wilson

[Ray]

Wilson,

I believe you should contact Adobe. If you have registered your copy,
they'll trace your product and might be able to help you.

Ray

[Hal Lowe]

"Wilson DeCamp" <wilsond212@aol.com> wrote in message
news:1de9d808.-1@WebX.la2eafNXanI...

> I purchased Photoshop Elements 2.0 in February of this year. In May, I had

a disk drive failure. Fortunately, a commercial service was able to recover
all my data.

>
> Unfortunately, my installation CD seems to have been lost. Although I have

copied the full "Photoshop Elements 2" folder from the recovered files to my
current "Program Files" folder, I cannot run Photoshop Elements because of
an error message that I am missing "personalization information".

>
> I have found the Adobe document on this issue (30456.htm), and it doesn't

help me. The problem seems to be that the Windows registry doesn't include
any information about Photoshop Elements. As a result, I can't even do the
editing that Adobe suggests, and I can't reinstall because I don't have the
CD.

>
> Adobe doesn't seem to have way to request a replacement CD. Can anyone

help?

>
> Wilson

Hello Wilson,

The tollfree number in the USA is: 1-800-833-6687 (general support)

PE specific help:

206-675-6378 (complimentary, beginning with your first call)
206-675-6300 (pay per incident)

Good luck,

Hal Lowe
[url]www.halowe-graphics.com/photo.html[/url]
(digital photography resources)

[Hal Lowe]

BTW, the support hours I believe are 6am to 8pm Pacific time.

Hal Lowe
[url]www.halowe-graphics.com/photo.html[/url]
(digital photography resources)

"Hal Lowe" <NOSPAMhallowe@hotmail.comNOSPAM> wrote in message
news:pwUOa.38337$U23.1027@nwrdny01.gnilink.net...

>
> "Wilson DeCamp" <wilsond212@aol.com> wrote in message
> news:1de9d808.-1@WebX.la2eafNXanI...

> > I purchased Photoshop Elements 2.0 in February of this year. In May, I

had

> a disk drive failure. Fortunately, a commercial service was able to

recover

> all my data.

> >
> > Unfortunately, my installation CD seems to have been lost. Although I

have

> copied the full "Photoshop Elements 2" folder from the recovered files to

my

> current "Program Files" folder, I cannot run Photoshop Elements because of
> an error message that I am missing "personalization information".

> >
> > I have found the Adobe document on this issue (30456.htm), and it

doesn't

> help me. The problem seems to be that the Windows registry doesn't include
> any information about Photoshop Elements. As a result, I can't even do the
> editing that Adobe suggests, and I can't reinstall because I don't have

the

> CD.

> >
> > Adobe doesn't seem to have way to request a replacement CD. Can anyone

> help?

> >
> > Wilson

>
> Hello Wilson,
>
> The tollfree number in the USA is: 1-800-833-6687 (general support)
>
> PE specific help:
>
> 206-675-6378 (complimentary, beginning with your first call)
> 206-675-6300 (pay per incident)
>
> Good luck,
>
> Hal Lowe
> [url]www.halowe-graphics.com/photo.html[/url]
> (digital photography resources)
>
>

[BobHill]

Wilson,

You should have reinstalled Elements onto your system (to get registry entries), not copied them over. Reinstall using the original CD and see if it doesn't now work for you.

Bob

[Ray]

Bob,

"and I can't reinstall because I don't have the CD"

Wilson doesn't have his CD. That's why I suggested him to contact Adobe
directly and see what can be work from there.

Ray

[Mark Hiers]

Adobe doesn't seem to have way to request a replacement CD




You need to call Adobe Customer Service and order a new one.

[Unregistered]

I am having the same issue they told me I have to buy the new version if I want help.