:frown;
Dear Adobe,

I find it hard to believe that you decided to ship part of your phone support
overseas without even the most basic training to the people you are employing.
I just spent a very frustrating hour in which I had to deal with three of your
so-called "support" people overseas, and they didn't have a clue on how to
solve my problem, to say the least.

My problem was very simple really: I bought Contribute CS3 Upgrade version
because I already owned Contribute 3.0 . But when I tried to install the new
version and typed in the serial number of the previous one, it said it was
invalid. Now, not one of the support people overseas had a clue why that was.
They asked me to download the installer again, to press weird key combinations,
to restart, restart the pram, did I have the right Mac OS? Everything their
llimited script told them to do, to no avail. Why? Because they are not trained
correctly. Finally, on my fourth attempt, I got someone in the USA, and she
immediately explained to me that my old serial number came from Studio 8, hence
I could not use it to upgrade to a single product. Took her 1 minute to figure
it out (by the way, it didn't specify on Adobe's website that Contribute
3.0/Studio 8 users were not elegible for an upgrade. Another error on Adobe's
aprt)).

I'm Mexican, so I got nothing about using foreigners to do any kind of jobs.
But if you are going to offer someone a job, at least train them properly.
Just because these days you have a monopoly on design software, don't assume
your customers will remain loyal no matter what kind of third-class service you
provide to us.

JD