Problem uploading images

[sretvxx32]

My client receives this message when publishing a page, it occurs when they
upload a file from their computer.

"Access denied. The file may not exist, or there could be permission problem."

When they add an image which is located on the server, Contribute publishes
the page.

My client is using CS3 & I use Dreamweaver 8

[Dominic Michael]

Whether this happens for all the pages or only to that particular page?

[sretvxx32]

It happens with every page on this site.

[Dominic Michael]

Quit Contribute and clear the Contribute preference and try executing the same scenario again.

[sretvxx32]

How do I clear the Preferences?

[Dominic Michael]

To Clear the preference, quit Contribute, and then delete the Contribute CS3
folder in C:\Documents and Settings\<user>\Local Settings\Application
Data\Adobe\ and also run the following command " reg delete
"HKCU\Software\Adobe\Contribute 4.1" /f " if you are using Contribute CS3.
Reconnect to the site and try the same scenario.
Note that, if you clear the preferences then no connection will be listed in
Contribute, you need to recreate the connections. It will be like a fresh
installation.