Problems using Acrobat Pro to scan with 10.5.2 and HP7280

[Jon Bessant]

Acrobat / Open / (select ALL FILES on the bottom drop-down)

This will place the TIFF inside a PDF wrapper (but using JPEG as the
compression algorithm)

Jon

[Stephen_Magoon@adobeforums.com]

Jon,
I am having the exact same problem on an iMac5,1 Intel 2.16 GHz Core 2 Duo with 2MB memory and running OS x 10.5.4 along with the latest HP Drivers 2.3.2. I just updated the drives today as part of Apples normal update process.

I think Adobe is going to need to address this directly. If you find a fix please let us know.

[Mike Kazlow@adobeforums.com]

Stephen,

You do not mention what version of Acrobat Pro you are using. If it is
not Pro 9, no update will be forthcoming that is not security related.

For the most part if the scanner driver is a proper twain driver with
the appropriate hooks in the OS, then Acrobat will work with it. If
there is a specific problem with a given scanner twain driver, the issue
is not Adobe's to address.

Mike

[Stephen_Magoon@adobeforums.com]

Mike,
It is Pro 9 and I think it is up to Adobe to address. This sounds like typical software vendor finger pointing to me. Adobe should address this issue with HP if necessary and between the two of them fix it. I would think Adobe would want their products to work properly with the largest printer/scanner manufacturer.

Stephen

[Mike Kazlow@adobeforums.com]

Stephen,

Adobe hasn't made any pronouncements. I don't work for Adobe. If you
want to contact them you can either call technical support, pay a fee to
open a case or just post to

<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>

and see what happens.

At the moment we don't know whose fault it is. My bet is that it either
a HP problem or a Mac OS issue (Mac OS 10.5 is not known for its
reliability yet). With the Mac OS being prime suspect. Devonthink Pro
has had running issues with the Mac scanner support, just check out the
Devon website: <http://www.devon-technologies.com/>

Μικε

[pjonesCET@adobeforums.com]

BTW: whats with this Μικε stuff.

As for Adobe/HP.

They have had a long running feud of Sorts for years running.

there was a very long period that spanned several versions of Acrobat, and HP Print Driver Updates. where every time adobe issued an update for Acrobat. Hp had to turn around and issue an update to their print Drivers.

The controversy swilled around If a Pdf was printed through acrobat or Reader to an Hp Printer all you would se was a series of very fine line screwed sideways much like looking at a TV screen the Horizontal hold adjustment was out of whack.

I'm sure Aandi , and Mike as well as myself posting thousands of times over the years to use the work around of going to print menu advanced and choosing print as image. And if it cleared the problem, to get on the horn with HP and let them know their driver was broken.

HP would fix it it work for a month and Adobe would do another update, and the same thing would happen.

It would be like the joke about Peat and repeat sat on a fence. If Peat fell off who's left? Pete. Then you would say repeat. And the person telling everything would repeat until you caught on.

You would think that a Software That depending highly on how printers would print would actually have sample of printers from the printer vendors to test on.

I also find it strange you never hear of any other printers having as much problems with adobe products.

[Mike Kazlow@adobeforums.com]

>BTW: whats with this Μικε stuff.

It was an encoding problem. Don't ask.

....Mike

[pjonesCET@adobeforums.com]

Okay I won't ask as again about the encoding problem ;-)