Serial number issue for Acrobat in CS3 Webpremium education edition.

[Ethan_Zhao@adobeforums.com]

Hi everybody. If anyone can help me on this issue, I would really appreciate it. So far, customer support hasn't been very useful. So here is the issue.

I bought CS3 Web Premium for my 2.16ghz macbook and it was purchased through apple. Anyway, it came with the main disc to install all the applications of cs3 and another disc to install acrobat 9. The way an education edition works is that I don't receive an actual serial number. I receive a product number which I have to enter, along with my info and proof of eligibility on this website called myidentit-e.com When this was all said and done, I received an email that contained a serial number. This serial number worked on all of the regular cs3 applications but not on acrobat 9. There was no other product code included and the directions inside the case said that I should be able to use the same serial number for both the regular cs3 and acrobat 9. Customer service's suggestion was to call apple since I bought it from them but what would they know about that? Adobe seals the products and I'm assuming that Apple is only a reseller.

Anyways, any help would be greatly appreciated. thanks!

[John_Heebink@adobeforums.com]

I have the identical situation and problem.

[Michael Kazlow]

You can only be helped by Customer Service if you get no satisfaction,
get the persons name and ask to speak to a supervisor.

Mike

[John_Heebink@adobeforums.com]

Thanks, Mike.

[Ethan_Zhao@adobeforums.com]

actually, just email customer service at myidentit-e.com. They fixed it for me.

[Gene_Hutton@adobeforums.com]

This is a known issue. You were only supplied with one serial number by the company from whom you purchased the software. You need to have two serial numbers. One for the Suite and a separate serial number for Acrobat 9. Adobe Customer Service cannot not help you. You need to go back to the site where you obtain your serial number and ask for your other serial.

[Doug_&_Jess_Hudson@adobeforums.com]

We've also had this problem. It looks like neither Adobe, My Identit-e nor Adobe will take responsibility for fixing this. All CS3 programs work except for Acrobat, which won't accept the serial number.

Support requests to adobe have resulted in our request simply being "closed" without any actual response from the company.

Has anyone had any luck with obtaining help from any of these companies? Any advice is appreciated.

[Michael]

Try calling up technical support or customer service.

Mike