Server gave an unknown response - please help!

[environtec]

I'm new to Contribute having downloaded the trial version last week.
I've been using it to make ammendments to a company website maintained by an
outside IT company.
It worked fine for the first couple of days, allowing me to correct spelling
mistakes and insert additional text.

We have an image file that appears at the bottom of each of the pages that
make up the website. I wanted to replace this with a different image - this is
when my problem began.

Now I'm unable to publish or cancel anything.
I would like to delete the current draft and bring up a new draft to ammend
but everytime I try to do anything like this I get the message "The server gave
an unknown reponse. Please try the operation again or contact your
administrator"
I've talked to the administrator who insists that nothing has been adjusted
since before we started to trial Contribute.
I would like to purchase the software but am not happy to do this until I'm
sure that it will work for us.
Please help!!! Any feedback or suggestions would be much appreciated.
Thanks
HH

[dee32]

Hi. Have you tried rolling back to the version prior to the problem and then editing it?

[arao2k6]

Hi,

You can try removing the .LCK files created at the server for the particular
page ? . I am not sure on why you are facing the issue.

Ask your admin if a firewall or ftp root of the site was changed. Also make
sure that the windows firewall allows Contribute to access the net.

[environtec]

Thanks very much for the replys...
Now for some dimwitted questions! ...

How can I remove the .LCK files?

Is there any way that I can delete the draft?

I don't think that I can roll back now.
According to our admin nothing has been changed since before I began having
contribute probs.
Thanks again - I really appreciate it.

HH

[Avinash]

On Tue, 05 Sep 2006 10:06:38 +0000, environtec wrote:

> Thanks very much for the replys...
> Now for some dimwitted questions! ...>
> How can I remove the .LCK files?Is there any way that I can delete the draft?
> I don't think that I can roll back now.
> According to our admin nothing has been changed since before I began having
> contribute probs.
> Thanks again - I really appreciate it.>
> HH

Hi,

To save your existing draft. you can create a backup copy of your draft found at
C:\Document'Settings\<username>\Local Settings\Application Data\<Macromedia\Adobe>\Contribute\Sites\

In this directory search for your site, will be named site1,site2... etc.
Find the draft and create a copy of it in a different location.

For removing of .LCK files you can connect to your website using a
ftp client and manually remove the .LCK files for the draft.

To be sure and see if ur admin is correct on not changing any config on remote server,
remove your existing connection and create a fresh one :)

Hope this helps !

-Avinash