Service Says "Starting"

[Mike]

I have setup a W2003 server to run an application called
Web Inspector from Zix Corporation. I have installed the
software which has three services. One of the services
never starts and just says "Starting."

The event log displys these two errors:

"The elfire service failed to start due to the following
error: The system cannot open the file."

"The IM Web Inspector Filter service terminated with
service-specific error 3300 (0xCE4)."

The vendor is being no help at all. Any suggestions?

[Dave Patrick]

Run regedt32.exe and navigate to;
HKLM\System\CurrentControlSet\Services\elfire
and have a look at the Reg_Expand_Sz string "ImagePath" value. Does the file
exist at that location?

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
[url]http://www.microsoft.com/protect[/url]


"Mike" wrote:
|I have setup a W2003 server to run an application called
| Web Inspector from Zix Corporation. I have installed the
| software which has three services. One of the services
| never starts and just says "Starting."
|
| The event log displys these two errors:
|
| "The elfire service failed to start due to the following
| error: The system cannot open the file."
|
| "The IM Web Inspector Filter service terminated with
| service-specific error 3300 (0xCE4)."
|
| The vendor is being no help at all. Any suggestions?