I have also come across this problem, which looks like it is an issue with the
compatibility components in Shockwave 11 that allow you to view older
(pre-SW11) content using the Shockwave 11 plugin. Alternatively it may be an
issue with the autoupdate service.
Can you successfully view Shockwave 11 content, but not older content from the
internet, or does SW11 content cause the same issue? Also, can you manage to
right click on the Shockwave plug in and access the properties, or does the
right click not work either?
The compatibility components only seem to be downloaded when you encounter
older Shockwave content, it is not part of the default SW11 install. I have
seen this cause the "now installing" issue, especially if the browser
configuration is locked down in any way, if the user is not an Administrator,
of if any firewall rules prevent the update service from reaching the remote
Could someone from Adobe advise on this?