Shockwave Xtra error message

[Gelsomina317]

I've done everything I could think of - uninstalling, reinstalling,
uninstalling and then reinstalling the full download, but no matter what I do I
get the following error messages on a website that I play games on.....

"This application requires an Xtra (text/Flash movie) that either does not
exist or failed to initialize properly. Please make sure the appropriate Xtras
are in the Xtras folder"

I'm using SP 11.0 - and this problem just started -

Anyone? Thanks a million

[Gelsomina317]

Isn't there anyone from Adobe who monitors these forums to provide assistance?

This just isn't working with games - it's creating errors like I posted above
and final message is to contact the author of the software....Hello?

[Sean Wilson]

> Isn't there anyone from Adobe who monitors these forums to provide assistance?

Unfortunately not.

> This just isn't working with games - it's creating errors like I posted above
> and final message is to contact the author of the software....Hello?

Can you provide a URL to a file that fails?

Perhaps the sensible thing to do first is ensure your Shockwave
installation includes the Flash Asset xtra. Download and run the full
installer from
<http://fpdownload.macromedia.com/get/shockwave/default/english/win95nt/latest/Shockwave_Installer_Full.exe>

[Gelsomina317]

I mentioned in the initial post that I have downloaded the full installation
and unfortunately, the problems continue.

I'm on a website called eons.com and play the brain games on that site - when
you click on the game (not all of them - just the ones that require SWP - a
small window pops up to load the game - that window does not have a URL.

And those games have worked for months until the SWP was upgraded to 11.0.

I have the Xtras file including the Flash Asset xtra in my
windows/sys32/adobe/shockwave folder Are the Xtras in the right file? Maybe
when I'm trying to access the games w/SWP, my computer is looking for the Xtras
in another place? Is that possible?

Does anyone know of another tech forum for SWP - thanks again.

[Gelsomina317]

Also, there's something wrong with the link you provided - I downloaded the full installation, but I was curious to see if the link you suggested was maybe? a different full installation?

thanks.

[Sean Wilson]

> I mentioned in the initial post that I have downloaded the full installation

> and unfortunately, the problems continue.

Sorry, I missed that.

> I have the Xtras file including the Flash Asset xtra in my
> windows/sys32/adobe/shockwave folder Are the Xtras in the right file?

Yes.

> Maybe
> when I'm trying to access the games w/SWP, my computer is looking for the Xtras
> in another place? Is that possible?

No, not that I'm aware of. Check for a duplicate under "C:\Documents and
Settings\<username>\Application Data\Adobe\Shockwave Player
11\xtras\download\AdobeSystemsIncorporated\FlashAs set" and rename it if
there's one there.

> Does anyone know of another tech forum for SWP - thanks again.

Try submitting a bug to Adobe:
<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=28>

[Sean Wilson]

> Also, there's something wrong with the link you provided

More specific. Do you get a 404 error, or ... ?

[Gelsomina317]

Hi Sean -

Well, thank you so much for responding to all......

I'm going to deal with this tonight and see about if I have duplicate
files/folders.

And yes - when I click on the link you provided I get this message:

"404 Not Found - The requested URL
/get/shockwave/default/english/win95nt/latest/Shockwave_Installer_Full.exe> was
not found on this server. Apache/2.0.52 (Unix) Server at
download.macromedia.com Port 8000"

Oh, please don't tell me it's my computer!

Thanks again - Patti

[Gelsomina317]

OK, here's what I did - I threw caution to the wind and I'm happy to report
that it worked and didn't cause my laptop to become unstable.

I uninstalled both Flash Player and Shockwave from the Control Panel (I use
Windows XP and Firefox)

Then I searched my computer in the C drive in files and folders - I searched
for Macromedia, FlashPlayer, Flash Player (w/the space), Shockwave, and SWP
(some SWP files ended up being associated with other programs). I deleted
every last file and the contents in it.

When I went to the eons.com site to play a Daily Puzzle, I clicked on the link
to open the puzzle, the window opened and the Firefox browser message said that
an Add-In was needed. I clicked on the option to install the Add-In and when
it was complete, the message said "Macromedia Flash Player 10.0" has been
installed. I clicked "Finish". The game screen came up and it "Adobe
Shockwave Player" and the installation bar was loading. Then a message window
popped up saying "Shockwave Player 11" has been successfully installed.

Now why this worked when downloading the full installation didn't I've no
idea. (previously I uninstalled the programs from the Control Panel, then I
downloaded the full installation of both the Flash Player and Shockwave from
the Adobe website)

Now I can do puzzles :smile; - thanks Sean!

[micronerdo]

"Gelsomina317" <webforumsuser@macromedia.com> wrote in message news:ftdshq$i1p$1@forums.macromedia.com...

> OK, here's what I did - I threw caution to the wind and I'm happy to report
> that it worked and didn't cause my laptop to become unstable.
>
> I uninstalled both Flash Player and Shockwave from the Control Panel (I use
> Windows XP and Firefox)
>
> Then I searched my computer in the C drive in files and folders - I searched
> for Macromedia, FlashPlayer, Flash Player (w/the space), Shockwave, and SWP
> (some SWP files ended up being associated with other programs). I deleted
> every last file and the contents in it.
>
> When I went to the eons.com site to play a Daily Puzzle, I clicked on the link
> to open the puzzle, the window opened and the Firefox browser message said that
> an Add-In was needed. I clicked on the option to install the Add-In and when
> it was complete, the message said "Macromedia Flash Player 10.0" has been
> installed. I clicked "Finish". The game screen came up and it "Adobe
> Shockwave Player" and the installation bar was loading. Then a message window
> popped up saying "Shockwave Player 11" has been successfully installed.
>
> Now why this worked when downloading the full installation didn't I've no
> idea. (previously I uninstalled the programs from the Control Panel, then I
> downloaded the full installation of both the Flash Player and Shockwave from
> the Adobe website)
>
> Now I can do puzzles :smile; - thanks Sean!

Yeah that's great, but how do you get it work in IE7?
It loaded in my Firefox the first time just fine without doing any uninstalling stuff.