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SilverFast Problem crashes PE2 - Adobe Photoshop Elements

I am using Windows XP Home Edition with 1.6 mHrz P4 Intel, 512 meg RAM and 100 gig HD, USB2 connection to Epson 3200 scanner. When running SiverFast if I select "Reopen after scan" in SF options I can scan my first photo but when completing the scanning of the second photo Photoshop will return a message "Adobe Photoshop Elements has encountered a problem and needs to close. We are sorry for the inconvenience." I am also offered a button to click to send an error report, but I don't know to whom. After I click the button Photoshop closes ...

  1. #1

    Default SilverFast Problem crashes PE2

    I am using Windows XP Home Edition with 1.6 mHrz P4 Intel, 512 meg RAM and
    100 gig HD, USB2 connection to Epson 3200 scanner. When running SiverFast if I select "Reopen after scan" in SF options I can scan my first photo but
    when completing the scanning of the second photo Photoshop will return a
    message "Adobe Photoshop Elements has encountered a problem and needs to close. We are sorry for the inconvenience." I am also offered a button to click to send an error report, but I don't know to whom. After I click the button Photoshop closes and I have lost my scans. I have no problem
    scanning single photos and aculating dozens of photos on the Photoshop
    desktop as long as I manually reopen FS after every scan. I have updated
    the FS version several times and this bug has always appeared thru all the
    SE versions that I have downloaded. I have also uninstalled and reinstalled PE2 after my most recent update of SF. I e-mailed SF about this and they said they have had no complaints like this one and suggest I check with Abobe. I would appreciate suggestions for
    making it go away. I am in the process of scanning several thousand photos
    into an archive and having to reopen FS after every scan will become a
    significant delay.
    Thanks,
    Mike White
    Mike F White Guest

  2. #2

    Default Re: SilverFast Problem crashes PE2

    Mike,
    I think you will find more Silverfast users on the Photoshop forum, than on the Elements forum. I have heard of problems with Silverfast 6.0 and higher . Version 5.5 seems to be more stable. I don't think it's an Adobe problem, but I don't know what it ( the problem ) really is, either.

    :-)

    Brent
    brent bertram Guest

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