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Submit PDF Form - Adobe Acrobat Macintosh

I've created my first PDF Form in Acrobat 7.0 Professional, with a "submit-form" button. Now, I want the filled-out form to be sent as an attachment to e-mail, and it works fine from my Mac at work. However, the client's tried it (on PCs), and they get an error-message as soon as they click the submit-button. What's wrong? And how can I fix it? Is it a Mac-PC problem or is it the browser? I use Safari and I assume my client uses Internet Explorer or maybe Firefox... Please help!...

  1. #1

    Default Submit PDF Form

    I've created my first PDF Form in Acrobat 7.0 Professional, with a "submit-form" button. Now, I want the filled-out form to be sent as an attachment to e-mail, and it works fine from my Mac at work. However, the client's tried it (on PCs), and they get an error-message as soon as they click the submit-button. What's wrong? And how can I fix it? Is it a Mac-PC problem or is it the browser? I use Safari and I assume my client uses Internet Explorer or maybe Firefox... Please help!
    Linda_Boothman@adobeforums.com Guest

  2. #2

    Default Re: Submit PDF Form

    What is the error message?
    Are you trying to submit in PDF format?
    Do they have Acrobat or the free Reader?
    Do you realise that e-mail is not usually considered suitable for
    commercial or important applications with forms?

    Aandi Inston
    Aandi_Inston@adobeforums.com Guest

  3. #3

    Default Re: Submit PDF Form

    The error message is: This operation is not possible.
    I am trying to submit in PDF format, when I try on my Mac, the doent attaches to me e-mail (using Mail) and I can send it to the mail adress I've set it to be sent to.
    I think they're using Acrobat Reader, anyway, it needs to work in Reader as this is something "everyman" will fill in and I suppose most people will have the free Reader.
    I'm very new to this, as I said, it's my first time creating a form in Acrobat. What is the most suitable way of submitting a form?
    Thanks for helping!
    Linda_Boothman@adobeforums.com Guest

  4. #4

    Default Re: Submit PDF Form

    Linda,

    Reader cannot save data in forms without being enabled by Acrobat 8 or
    9. They cannot submit back a form you create via email. The best way to
    handle the issue is to post the form a the net and have the data sent
    back to you. This has to be scripted on the server side. Even if you
    upgraded to Acrobat 8 or 9, they cannot send back the form to you
    automatically if they are not using a supported mail program or if they
    perform their mail based tasks in a browser. Which is why for
    reliability the form needs to be hosted on the net.

    Mike
    Michael Kazlow Guest

  5. #5

    Default Re: Submit PDF Form

    Hi Linda;

    I give out a free newsletter item to my clients on how to set User Rights and make Reader fill out forms under Acrobat 7.0.9. If you would like a free copy of PDFPost with the information, just drop me a line at: [email]acrobat8mrcshaw.ca[/email].

    Cheers.
    pgary@adobeforums.com Guest

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