Suitcase is freaking out about Helvetica in anew document that doesnt even use Helvetica!

[Chris_Baham@adobeforums.com]

I got a brochure from a client today. It was set up originally by an ad agency. They are going to have us make changes to it and have it printed. But when I open it, I get about 5 or 6 boxes popping up interrupting me saying this:

From Suitcase™:

There was a conflict when attempting to activate the font Helvetica in the suitcase Helvetica for this document. Please close the document and resolve the conflict in the Suitcase application.

I checked, and the document doesnt even USE Helvetica! What the??? What am I supposed to do?

Chris

[Buko@adobeforums.com]

It could be a space or something.

[Chris_Baham@adobeforums.com]

Well, when I go to Type>Find Font, there is no arial showing up there.

[Heather Bell]

Arial or Helvetica? Doesn't matter, anyway, if they used either as their default paragraph font in their styles the document thinks it needs it even though it isn't used and therefore is not in the Font List, you obviously cannot replace it if it is not used. You could ignore it I suppose, as long as your RIP doesn't dump it for having a conflict in the font department.

[Steve_Werner@adobeforums.com]

Actually, I misread your post. Helvetica does crop up if you make a PDF file. But you could have a "phantom font". Save as an INX file, and reopen in InDesign and see if it's still there.

[Chris_Baham@adobeforums.com]

Hmm.. there are registration marks.. but they appear to be drawn in... where to I check to see if registration marks are turned "on" ??

[Diana Kwong]

Could it be embedded in a graphic (maybe a text box with a blank space that hasn't been converted to paths)?

[Nini Tjäder]

Diana - text normally does NOT have to be converted to paths.

[Mike Witherell]

Hey Chris,

Font Finagler for OSX is a shareware that purges corrupt Mac OS X font caches to eliminate garbled text or font activation conflicts.
Use it when Suitcase erroneously complains that a font you are activating conflicts with a system font. Download it at:

<http://homepage.mac.com/mdouma46/fontfinagler/>

Like chicken soup, it couldn't hurt!

Mike Witherell in Washington DC

[DavidT]

Like chicken soup, it couldn't hurt!




You're not a chicken, then? 8))

Chris: you could create a new document of the same dimensions as your rogue and copy everything there (paste in place). Does Suitcase complain abut the new document?