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Task-tracking software for admins? - Linux / Unix Administration

I am in a fast-paced environment where new issues constantly come up: Patches, hardware problems, user accounts, security issues, etc. It's getting hard to keep track of the issues via email. I've tried to keep a flat file with assignments but it isn't very nice either. I was wondering if there is a task or ticket tracking software which can be installed on HP-UX. It does not have to be sophisticated, very basic is fine: What's open, and assigned to whom. I would prefer GUI but text-based might be fine also. It has to be easy to use otherwise it ...

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  1. #1

    Default Task-tracking software for admins?

    I am in a fast-paced environment where new issues constantly come up:
    Patches, hardware problems, user accounts, security issues, etc. It's
    getting hard to keep track of the issues via email. I've tried to keep
    a flat file with assignments but it isn't very nice either.

    I was wondering if there is a task or ticket tracking software which
    can be installed on HP-UX. It does not have to be sophisticated, very
    basic is fine: What's open, and assigned to whom. I would prefer GUI
    but text-based might be fine also. It has to be easy to use otherwise
    it will become another ostacle and a "task" in itself, defeating its
    purpose.

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    SQ Guest

  2. #2

    Default Re: Task-tracking software for admins?

    In article <googlegroups.com>,
    "SQ" <com> wrote:
     

    Well, it's unclear if you want a free trouble ticketing system and how
    much you're willing to do to get it or even if you can do more than just
    install something (e.g. port a package that doesn't run on HP/UX to it).
    None of the free packages I've wandered across support HP/UX, so you may
    end up either buying something or porting or building your own.
    Shouldn't be to hard with Apache, php, and MySQL.

    http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_
    Desk/

    http://otrs.org/

    tanstaafl...

    --
    DeeDee, don't press that button! DeeDee! NO! Dee...



    Michael Guest

  3. #3

    Default Re: Task-tracking software for admins?

    On 9 Dec 2005 17:59:35 -0800, SQ <com> wrote: 

    Look into a bugzilla installation. Priorities, assignments, comments,
    tracking, dependancies, etc etc etc. Used by lots of open-source
    software development projects, but there's a LOT of overlap between
    software development and IS support tasks.

    The dependancies for Bugzilla aren't horrible, and I seem to recall
    someone has a "put in the CD and it works" version, at least for Linux.

    Dave Guest

  4. #4

    Default Re: Task-tracking software for admins?

    FWIW: bugzilla is available in at
    http://hpux.cs.utah.edu/hppd/hpux/Development/Tools/bugzilla-2141/

    scott.myron@steelox.com Guest

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