The Graphing service is not available.

[davarn1979]

Hello,

I wanted to built a testing server and use it test CFMX 7 applications. I
also wanted to get into and learn more about linux. I didn't know CF 7 was not
support on FC4 when I installed them and I really don't want to start over
again. I found the talking tree blog that describes the problem I am having and
I used the yum install to get the required libs. I was really hoping this would
fix my problem. However I still get same error when I got to my internal i.p.
:8500 trying to access the CF Admin.
Now I know that my apache is probably not configure for ColdFusion pages just
yet but that is next on the list of things to fix. If it needs to be fixed I
can browse .cfm pages with no problem but without the cf admin I can't connect
to any database. For now I'd really like some assistance on this please. I've
already copied over all my test website data from a remote server and invested
quite a bit of time.
To recap when I go to [url]http://internalip:8500/CFIDE/administrator/[/url] I get this
error:
The Graphing service is not available.
This exception is usually caused by service startup failure. Please check your
server configuration.

I have already run this command
yum -y install xorg-x11-deprecated-libs-devel

and I still get the same error even after restarting ColdFusion.

Thanks in advance.

[serat]

First, here's the link:
[url]http://www.talkingtree.com/blog/index.cfm?mode=entry&entry=8CABEC95-50DA-0559-A0[/url]
ECFA201B3621EB

Test to see if you have each of the packages mentioned in the blog entry...
(rpm -qa | grep XXXX ) Maybe one the package dependencies is missing. Post
the results here.

[davarn1979]

Ok I tried running
rpm -qa | grep freetype-devel-2.1.9-2.i386.rpm
and the others but they all just hang for a minute and then does nothing. here
is a copy and paste
[root@localhost Desktop]# rpm -qa | grep freetype-devel-2.1.9-2.i386.rpm
[root@localhost Desktop]#

So I thought maybe I didn't have them. I searched and downloaded each one to
my desktop that shows being installed on the article the blog article Running
ColdFusion MX 7 on Fedora Core 4

Here is what I get trying to install each of them.
[root@localhost ~]# cd Desktop
[root@localhost Desktop]# rpm -Uvh freetype-devel-2.1.9-2.i386.rpm
Preparing... ########################################### [100%]
package freetype-devel-2.1.9-2 is already installed
[root@localhost Desktop]# rpm -Uvh fontconfig-devel-2.2.3-13.i386.rpm
Preparing... ########################################### [100%]
package fontconfig-devel-2.2.3-13 is already installed
[root@localhost Desktop]# rpm -Uvh xorg-x11-devel-6.8.2-31.i386.rpm
error: Failed dependencies:
xorg-x11-libs = 6.8.2-31 is needed by xorg-x11-devel-6.8.2-31.i386
xorg-x11-devel = 6.8.2-37.FC4.49.2 is needed by (installed)
xorg-x11-deprecated-libs-devel-6.8.2-37.FC4.49.2.i386
[root@localhost Desktop]# rpm -Uvh xorg-x11-deprecated-libs-6.8.2-31.i386.rpm
error: Failed dependencies:
xorg-x11-deprecated-libs = 6.8.2-37.FC4.49.2 is needed by (installed)
xorg-x11-deprecated-libs-devel-6.8.2-37.FC4.49.2.i386
[root@localhost Desktop]# rpm -Uvh
xorg-x11-deprecated-libs-devel-6.8.2-31.i386.rpm
error: Failed dependencies:
xorg-x11-deprecated-libs = 6.8.2-31 is needed by
xorg-x11-deprecated-libs-devel-6.8.2-31.i386
xorg-x11-devel = 6.8.2-31 is needed by
xorg-x11-deprecated-libs-devel-6.8.2-31.i386
[root@localhost Desktop]#

The first 2 show they are installed the others say they need dependent file
but my guess is there are installed to and the installer failed before it got
to checking if it was installed not sure. Or do you think I should search for
those too. or are they on one of the FC 4 disks. If So do you know which disk
of the 4.

Thanks for your help.

[serat]

This is good news. The solution to your problem is going to be to install all
those packages.

As you noted, some don't install because they have dependencies, but its good
they tell you which dependency is needed. This is the same process I went
through. So when a package fails to install because it has a dependency, go
find that dependency and install it (off the install disk). If that package
has its own dependency, go find it and install it too. Once you get a package
installed, then go backwards and install the last that was missing it, and so
forth.

Its a little painful to work out the dependency chain, but it can be done.

[serat]

I re-read your post... when you use rpm -qa, don't grep for the whole name of
the package, grep for just part of the package because if even one character in
the version is diffferent it won't show up. And because you grepped for the
file name that includes the extension it definitely won't return because once
the package installs it is registered with the package name not the file name.

For example,

rpm -qa | grep freetype-devel-2.1.9-2.i386.rpm

works better if you use

rpm -qa | grep freetype-devel

Also, all the rpms you need are on your installation CDs/DVD. There is no
need to download from the web, and you might even get the wrong version for
your system. Use the installation disks.

[davarn1979]

Here are the results from doing the grep as you suggested.

[root@localhost Desktop]# rpm -qa | grep freetype-devel
freetype-devel-2.1.9-2
[root@localhost Desktop]# rpm -qa | grep fontconfig-devel
fontconfig-devel-2.2.3-13
[root@localhost Desktop]# rpm -qa | grep xorg-x11-devel
xorg-x11-devel-6.8.2-37.FC4.49.2
[root@localhost Desktop]# rpm -qa | grep xorg-x11-deprecated
xorg-x11-deprecated-libs-devel-6.8.2-37.FC4.49.2
xorg-x11-deprecated-libs-6.8.2-37.FC4.49.2
[root@localhost Desktop]# rpm -qa | grep xorg-x11-font-utils
xorg-x11-font-utils-6.8.2-31
[root@localhost Desktop]# rpm -qa | grep xorg-x11-xauth
xorg-x11-xauth-6.8.2-31
[root@localhost Desktop]# rpm -qa | grep xorg-x11-xfs
xorg-x11-xfs-6.8.2-37.FC4.49.2
[root@localhost Desktop]# rpm -qa | grep xorg-x11-Mesa-libGL
xorg-x11-Mesa-libGL-6.8.2-31
xorg-x11-Mesa-libGLU-6.8.2-31
[root@localhost Desktop]# rpm -qa | grep xorg-x11-libs
xorg-x11-libs-6.8.2-37.FC4.49.2
[root@localhost Desktop]# rpm -qa | grep xorg-x11-devel
xorg-x11-devel-6.8.2-37.FC4.49.2
[root@localhost Desktop]#

I guess this means they are installed? I keep thinking there has to be some
config file or something that needs to be adjusted. Because these were not
installed before I installed CF 7. I only ran the yum install after I found
the problem? I don't know if that is useful information or not. I'm giving you
all the information I can think of I'm sure we can come up with something.

I really appreciate your help.

[davarn1979]

Stumped huh. Me too!! I have no idea what to do now. I did some more looking
someone recommended disabling SELinux. I did that and no dice. Should I just
download and install a supported linux OS and reinstall CF 7. I hate to be a
quiter but It's been over a week and I'm getting tired of tiring to fix things
before I can even get started. That's what I get for tiring to use an
unsupported version. I was think of tiring to install redhat any suggestions
on an OS. Leaning toward easiest to use and supported with CF 7.

[Kronin555]

"I hate to be a quiter but It's been over a week and I'm getting tired of
tiring to fix things before I can even get started."

Using, or attempting to use, an unsupported OS can do that to you :-)

If you don't want to deal with tracking these things down, then definitely
switch to a supported OS. I don't have a suggestion on a supported version of
Linux that you could download and install for free. You could try CentOS 3.5
(which is based off RHEL 3.0), but you _may_ run into compatibility issues.

[url]http://www.centos.org[/url]

[n03l]

Not sure if you still have the problem..

If so...

Install Coldfusion MX6 1st. After that Install MX7, and remove MX6 again..

All should work fine after that!

[serat]

That makes no sense. CFMX 7 is a not destructive installation .... it leaves
CFMX 6.x behind still installed and its up to the sysadmin to uninstall 6.x
later. Doing a CFMX 7 full install is hardly different from an upgrade.

The problem is that one of the X packages is not installed. That's all.

When I blogged the solution to the problem, I demonstrated that the
cfserver.log contained the most important information about an unsatisified
link pointing to libXp.so.6. Perhaps darvarn1979 should check cfserver.log
for a message similar to the following:

-----------------
Error [main] - Unable to initialize Graphing service:
java.lang.UnsatisfiedLinkError:
/opt/coldfusionmx7/runtime/jre/lib/i386/libawt.so: libXp.so.6:
------------------

It could be that there is some other unsatisified link on the system. When
you find the exact library that is missing, in my case it was libXp.so.6, use
the rpm command to find out what package will install that library, then go get
that package and install it.

------------------------------------------------------
rpm --query --whatprovides 'libXp.so.6'
xorg-x11-deprecated-libs-6.8.1-23.EL
-------------------------------------------------------------

I just grabbed that from RHEL4 not FC4, so your results on the version may
vary.


--------------------------------------------------------------

[n03l]

serat,

I just did a clean install again of my test server (CentOS Linux 4), and you
are right.. My trick did not work.

Some time ago I tried installing MX7 on a clean system, but I got the same
error as the topic.
So I installed MX6..
After playing some day's (and installing a lot of other stuff I guess) I
thought that I should give the MX7 a go again on the same server.. Guess what..
This time MX7 worked fine.

Anyway.. Back to my now just clean installed server with MX7 on it..
It did not work, but after installin the libXp.so6 (in my case
'xorg-x11-deprecated-libs') MX7 is working fine again!

Sorry about my 1st post error!

[serat]

Awesome!