Thumbnails show as gray boxes in Adobe Acrobat after FTPing PDF to server

[Laura_R_Johnson@adobeforums.com]

I have a PDF file that was created in Adobe Acrobat (Windows) 5.0 and it displays fine when I open it from my desktop, but when I FTP the file to the server, the thumbnails display as gray boxes. The funny thing is if I right click on the link and do a "Save Target As" and save the file to my desktop, the thumbnail images display correctly again when opened on my desktop. I have tried renaming the file and FTPing it in different ways and nothing works. I have other PDF files in the exact same format on the website and the thumbnails all display fine for those files. I have had other people try to open this PDF file and it is not my browser settings because they all experience the same problem.

Any ideas??

[Aandi_Inston@adobeforums.com]

Did you embed the thumbnails? If you didn't, Acrobat 5 will make them
if shown in the Acrobat window, but not the browser window.

Aandi Inston

[Laura_R_Johnson@adobeforums.com]

That was it! They were not embedded. Now they are displaying properly. Thanks for your help!!

Laura

[Merissa_Barber@adobeforums.com]

I am having the same problem with Acrobat 6.0. I have embedded the thumbnails, which display properly when opened from desktop, but when I FTP it to the server, all I get is gray boxes. Is this because I have security settings on the document so that it can't be printed or changed?

Any help would be appreciated. Thanks!

[W_T_Allen@adobeforums.com]

Are you sure you embeded them? This is something you have to do on purpose.

[Merissa_Barber@adobeforums.com]

Yes, I'm sure I have embedded them. I clicked on "Embed all page thumbnails" and saved it. But, they still show up as gray boxes after I FTP them. Any other ideas? Do you think it is because I do not allow printing or have other security settings?

[Noel_Mount@adobeforums.com]

Same issue... Thoruoghly embedded... Is it a windows 98 problem... or do I need Reader 6.0.. ?

Noel mount

[W_T_Allen@adobeforums.com]

Did you make sure to upload the PDFs in binary mode (as opposed to ASCII/text?)

[Noel_Mount@adobeforums.com]

Re the latest post....
Yes. All uploads that we do are bianary by default.
And still Grey thumbnails...

I Downloaded Acrobat 6.0... and then removed 5.0... and the pdf that I want to view on the site brahmsmount.com home page will NOT load.....
When I download the Free reader... it arrives as 5.0 and that gives a pdf without thumbnails...

What's that about ?

noel