TIFF BYTE ORDER

[Becky_Marcum@adobeforums.com]

With all this info on how to save an image so everyone on both platforms can read it, I have a question. I have tried saving an image as described....as a tiff with either Mac byte or PC byte but still, some pc's cannot read these files. I am a graphic designer so I have to be able to produce files that ALL pc's can read. I have a Mac so sometimes this is quite a challenge. So my question is this. Basically, when you save an image on a pc, it comes across as a "Pictureview" image which can be opened through pictureview and Photoshop. Is there any way to save an image as a pictureview image on a Mac? It seems that all pc's can read this format.
Thanks for your help
B

[Chris_Cox@adobeforums.com]

If the PC can't read the file - you did somethign wrong in transferring the file.

The TIFF byte order makes no difference.

The only thing a Macintosh user has to do to make their files readable on Windows is use the correct file extension (which Photoshop does by default).

PictureView isn't a format - it's a default picture viewer (like Preview on OS X).

[Becky_Marcum@adobeforums.com]

So, basically, if I saved the files for pc's, if they can't read it, do you think it is something on their end? Some pc people can read the file, some cannot.

[Chris_Cox@adobeforums.com]

It could be something on their end, or something in the way you transferred the file.

If some can read it and some cannot, I'd expect operator error.

[Becky_Marcum@adobeforums.com]

So elaborate.
I was told this by a printing company who deals with this on a daily basis.
To make sure a PC can read the
files, you must save as an eps file with tiff 8 bit preview and ASCII
format, or save as a tiff with IBM PC Byte order with no compression.
This is what I have done and some pc's STILL cannot read it.

[Chris_Cox@adobeforums.com]

Their EPS instructions are correct - their TIFF instructions are pointless.

And it still sounds like an error in transmission (email, server, user on the other end, etc.), not in saving the file.

[Becky_Marcum@adobeforums.com]

Oh. O.K. Thanks! I'll still keep trying because it's too big of a job to pass up because they can't read my files.

[Ramón_G_Castañeda@adobeforums.com]

Becky,

It would help if you responded to what Chris keeps saying. How did you transfer the files? Email? on CD? Over a network?

[Toby_Thain@adobeforums.com]

Are they trying to open the file with Photoshop? If not, you could check the image mode, channel depth etc that you are using. E.g., many programs will not be able to open a CMYK TIFF but can use an RGB TIFF just fine (same applies to JPEG interchange). You've turned off compression - good idea.

[Becky_Marcum@adobeforums.com]

I burned the images on a cd. I am now thinking that the problem is with my cd burner after doing some tests with a pc I have here. I have the program Adaptec Toast and for some reason, it keeps switching itself on how it is read. I set up a set of extensions in the control panel to use when I am burning a cd to be used on a pc but for some reason I don't think it is working properly.

[Paul_Hokanson@adobeforums.com]

What version of Toast are you using?

[Becky_Marcum@adobeforums.com]

4.1.2 and I have two operating systems on my computer because my printer will not run in OSX (even in classic mode)...that's another long story. ANYWAY, I'm thinking of updating everything, including printer, so hopefully it will take care of all of this. I am on my way to a printer right now to let them reburn my cd because they have the most recent version of Toast and then I am going to see if the PC can read it. If it can, then I know it is the cd burning equipment.

[allenatl@adobeforums.com]

As mentioned, set the compression options to "NONE" when saving TIFF files for use on both PC's and Macs.

[ashley_karyl@adobeforums.com]

As a matter of interest, I am dealing with a photo library which insists that all submitted files are saved in PC byte order. I asked whether this was really necessary and was told that they are set up for PC and that any files sent in Mac byte order would be automatically rejected. Is there any good technical reason why they should insist on all files being like this?

[Ann_Shelbourne@adobeforums.com]

Windows IT guys are a little strange -- and not always that well informed.

One corporation for whom I create web Ads. will reject all folders that i upload unless i have run them through Cocktail's droplet to kill any "DS Store" files.
And any websites which I create for hosting on their Server MUST have all component files named in the ********.*** convention (which means .html MUST always be .htm).

[Graham_Phillips@adobeforums.com]

Maybe the software they're using can't cope?

[Rene_Walling@adobeforums.com]

Maybe the software they're using can't cope?




Or maybe _they_ can't cope <grin>

[Chris_Cox@adobeforums.com]

Ashley - no, there is no technical reason. And if they're that foolish, I'd be running away from them.

[C._Cheatham@adobeforums.com]

My 2 cents:

Perhaps the problem is not so much that they can't read the files, but that the format of the CD is incorrect. Isn't it the case still that CDs need to be burned in a way that they can ge read cross-platform? Burned either for Mac or PC, OR burned as ISO 9600 which can be read by both?

Or is this all antiquated info?

[ashley_karyl@adobeforums.com]

They agency I am dealing with also insist that the CD's are burned in ISO 9660, which I can comply with although I would rather send it using the Toast hybrid format. I think they are just very PC centric and tend to think everything has to be done according to PC standards because they once read that 95% of computer users are running Windows. They seem to have forgotten that nearly all printers and graphic designers, not to mention picture editors at magazines plus art directors are working with Macs.