TIFF files crashing FHMXa

[Martin Gamache]

Just downloaded and installed FHMXa on PC win2000


Importing RGB and CMYK Tiffs results into a new empty FH document results in
an instant crash of the software. This happens with all TIFFs regarding of
size.

If other objects are created in the new document first, then I try to
import the TIFFs I get the following message: " Could not import because an
unknown command was encountered"

Anyone else getting this? This is a brand new install and the first project
I am working on with the new version. Should I just re-install?

mg

[Judy Arndt]

Martin Gamache wrote:

> Just downloaded and installed FHMXa on PC win2000
>
> Importing RGB and CMYK Tiffs results into a new empty FH document results in
> an instant crash of the software. This happens with all TIFFs regarding of
> size.

Do the TIFFs have an ICC profile attached? Could it be conflicting with your
color management setup?

What happens if you set FHMXa color management to 'None'?

Judy Arndt

[Martin Gamache]

Judy,

The tiff files had no color profile, that was the first thing I checked.
Color Management was set to color tables.

I uninstalled both FH9 and FHMXa and only re-installed MXa. That seems to
have solved the import problem. Not sure if having both software was causing
the conflict but FH9 was also having a hard time importing TIFF files. I
will try re-installing 9 once I've gotten some work done.
mg



"Judy Arndt" <jarndt@shawbiz.ca> wrote in message
news:BBA5C483.7E74%jarndt@shawbiz.ca...

> Martin Gamache wrote:
>

> > Just downloaded and installed FHMXa on PC win2000
> >
> > Importing RGB and CMYK Tiffs results into a new empty FH document

results in

> > an instant crash of the software. This happens with all TIFFs regarding

of

> > size.

>
> Do the TIFFs have an ICC profile attached? Could it be conflicting with

your

> color management setup?
>
> What happens if you set FHMXa color management to 'None'?
>
> Judy Arndt
>

[Martin Gamache]

New twist.

This morning FHMXa failed to open both the documents created yesterday. I
had to go set the color management to none in order to open the documents.
Both documents contain large numbers of linked TIFF files. None have color
profiles imbedded in them. All were created in Photoshop 6.

This does not bode well.

Back to FH9 for me.




"Martin Gamache" <alpinemappingguild@earthlink.net> wrote in message
news:blprh9$rf5$1@forums.macromedia.com...

> Judy,
>
> The tiff files had no color profile, that was the first thing I checked.
> Color Management was set to color tables.
>
> I uninstalled both FH9 and FHMXa and only re-installed MXa. That seems to
> have solved the import problem. Not sure if having both software was

causing

> the conflict but FH9 was also having a hard time importing TIFF files. I
> will try re-installing 9 once I've gotten some work done.
> mg
>
>
>
> "Judy Arndt" <jarndt@shawbiz.ca> wrote in message
> news:BBA5C483.7E74%jarndt@shawbiz.ca...

> > Martin Gamache wrote:
> >

> > > Just downloaded and installed FHMXa on PC win2000
> > >
> > > Importing RGB and CMYK Tiffs results into a new empty FH document

> results in

> > > an instant crash of the software. This happens with all TIFFs

regarding

> of

> > > size.

> >
> > Do the TIFFs have an ICC profile attached? Could it be conflicting with

> your

> > color management setup?
> >
> > What happens if you set FHMXa color management to 'None'?
> >
> > Judy Arndt
> >

>
>