Professional Web Applications Themes

Totally frustrating - Macromedia Flash Player

:confused; I am running a Dell GX300 desktop machine with Win XP pro. Within the last year or so I have been experiencing radom reboots of the machine. This only occurs when accessing the internet. I'm sure I've traced my reboot problem down to Flash Player and sites with Flash content. for instance: [url]http://app.krono.icomedias.com/pictures/blaetterkatalog_englisch/index.html[/url] When I try to access this online catalogue which is done with Flash Player, wham bam and reboot city. This is only one example of a site that I cannot use without my machine rebooting. Think I've found the problem, now I'd like to find the ...

  1. #1

    Default Totally frustrating

    :confused; I am running a Dell GX300 desktop machine with Win XP pro. Within
    the last year or so I have been experiencing radom reboots of the machine. This
    only occurs when accessing the internet. I'm sure I've traced my reboot problem
    down to Flash Player and sites with Flash content. for instance:
    [url]http://app.krono.icomedias.com/pictures/blaetterkatalog_englisch/index.html[/url]
    When I try to access this online catalogue which is done with Flash Player,
    wham bam and reboot city. This is only one example of a site that I cannot use
    without my machine rebooting. Think I've found the problem, now I'd like to
    find the reason and more so a cure?

    mdland55 Guest

  2. #2

    Default Re: Totally frustrating

    I have a question.. When you're browsing the web are you using Internet Explorer, FireFox or some other browser?

    We can help you figure this out, but we have to narrow the clues first..
    Bentley Wolfe -ADOBE Guest

  3. #3

    Default Re: Totally frustrating

    I am using I.E. 7.0 with all updates etc. tha I know of.
    mdland55 Guest

  4. #4

    Default Re: Totally frustrating

    OK as a test, can you install FireFox and not run IE7 for a few days? See if
    the crash still occurs?

    IE uses the Flash Player ACtiveX control. All other browsers use the Flash
    Player plugin. I suspect that if Flash is the cause of this reboot it's
    something to do with the ActiveX control (and the plugin will probably not
    cause the reboot). So I need to narrow those down before I can come up with
    any further ideas.

    Bentley Wolfe -ADOBE Guest

  5. #5

    Default Re: Totally frustrating

    WEll it didn't take a few days. I loaded Fire Fox went to the site I previously
    mentioned. Had to load Flash to view the cataloge. When I tried to zoom in on
    some of the flooring samples, WHAM reboot city just like in IE! Still looking
    for cuse and solution. Also get reboots when I go to Weather.com and try to use
    the new radar map that is done in Flash Player with IE haven't tried with Fire
    Fox yet.

    mdland55 Guest

  6. #6

    Default Re: Totally frustrating

    OK at this point I'd like you to open a web support case so I can assign an
    agent to start faster troubleshooting. You can open a case on
    [url]http://www.adobe.com/support/flashplayer[/url].

    When you get a case number reply back with the number and I'll ask one of my
    peers to take a look.


    Bentley Wolfe -ADOBE Guest

  7. #7

    Default Re: Totally frustrating

    Ok Bentley here is the Case #172641454. Also I went to Weather.com and tried
    using their new interactive map with Fire Fox and when I tried zoom to bring in
    closer it rebooted my computer just like it does with IE.
    Thanks for you assistance thus far.

    mdland55 Guest

  8. #8

    Default Re: Totally frustrating

    Thanks for that.

    You'll need to do some of the basics on
    [url]http://www.adobe.com/support/flashplayer[/url].

    For example, a crash of this type that's specific to your machine can be
    caused by any number of things.. third party stuff running, low memory, video
    drivers, spyware, etc.. it can be tough for the average PC user to figure out.

    If it were my machine the first thing I'd do would be disable as many startup
    apps as possible. Then I'd look to see if there were any updates available for
    my video drivers. Then I'd start experimenting with different video driver
    settings..

    I'm going to be out next week so if you don't get happy support on the case
    please do ask that the case be escalated.

    Bentley Wolfe -ADOBE Guest

  9. #9

    Default Re: Totally frustrating

    I've tried so many different things to isolate what's been happening.More
    memory, larger primary hard drive, new video card with more memory. I've run
    SpyBot, Adaware, and several other simular programs. I've run several virus
    detection programs and some programs that run in depth tests on my hardware.
    I've even tried wiping the HD and reloading everything one by one to see if
    there was a conflict caused by a program I was running. I'm not an average
    computer user. I worked as a tech specialist for several years at a school
    district and this has really got me stumped. Thanks for you help and input.

    mdland55 Guest

  10. #10

    Default Re: Totally frustrating

    You know, I had a Dell that had a similar problem a few years ago. Wipe and
    reformat and at some point a few months later it would start to crash again
    (often involving Flash). To be totally honest I never figured out the cause
    (because I updated to a newer machine).

    If you wiped it and reformatted then I'd still be hammering on drivers. If
    you had another brand of video card handy you might try swapping out cards as
    well..

    Bentley Wolfe -ADOBE Guest

  11. #11

    Default Re: Totally frustrating

    Hope you had a good week off. Well I still have the problem. The web support
    wasn't any help. They just said to call customer support, which I did and they
    said all they were really suppose to do is refer me to the web support. No one
    has yet tried to address the issue really. I keep getting go here, no you need
    to call here. Youo've actually been more help thus far.

    mdland55 Guest

  12. #12

    Default Re: Totally frustrating

    You know Bentley, I thought Adobe was a cut above most other software
    companies, but after trying to get some help on my problem and getting the run
    around, I must reconsider my thoughts. I did as you suggested and opened a web
    case, just to get a reply back saying that they could not address the issue and
    I would have to call customer support. Well I called and the guy that answered
    tried to help. His only conclusion was something wrong with my machine and all
    he was really suppose to do was refer me to web support. Well I still have the
    same problem and after opening another web case and getting the same response
    I'm not real hepped on Adobe. My question to the guy on the phone was how is it
    my machine when it never reboots unless I hit a site that has flash content and
    try to do something with it? Anyway maybe someone else will have the same
    problem and they'll be able to get a cure and pass it on to where I can fix
    mine too. You were more help than the web support or customer support on the
    phone. Thanks

    mdland55 Guest

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