Trouble tickets

[Roger Godefroy]

Hi there,

Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
sent to [email]support@blabla.com[/email] should automaticaly being transfered to the
system and email the user back with a ticketnumber. After that ofcourse
should be the rest for handling the tickets.

If possible... freeware ;)

Greetings,

Roger Godefroy
Q-Websolutions.com

[Chris Morris]

"Roger Godefroy" <godefroy@(no spam)home.nl> writes:

> Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
> sent to [email]support@blabla.com[/email] should automaticaly being transfered to the
> system and email the user back with a ticketnumber. After that ofcourse
> should be the rest for handling the tickets.
>
> If possible... freeware ;)

Perl rather than PHP, so you might need to be nicer to the server
admins if you aren't one, but Request Tracker is a very nice open
source ticket system.

[url]http://www.bestpractical.com/rt/[/url]

If you're using Debian Linux, it's the 'request-tracker3' package. It
might be packaged for other distributions as well, I don't know.

--
Chris

[Shawn Wilson]

Roger Godefroy wrote:

> Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
> sent to [email]support@blabla.com[/email] should automaticaly being transfered to the
> system and email the user back with a ticketnumber. After that ofcourse
> should be the rest for handling the tickets.

I'll second Chris' Request Tracker. I just got it set up a couple weeks ago.
Just don't expect support from the company. It's extremely expensive.

Shawn
--
Shawn Wilson
[email]shawn@glassgiant.com[/email]
[url]http://www.glassgiant.com[/url]

[Jochen Daum]

Hi !

On Thu, 24 Jul 2003 11:20:48 +0200, "Roger Godefroy" <godefroy@(no
spam)home.nl> wrote:

>Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
>sent to [email]support@blabla.com[/email] should automaticaly being transfered to the
>system and email the user back with a ticketnumber. After that ofcourse
>should be the rest for handling the tickets.
>
>If possible... freeware ;)
>

Have you searched for ticket, support and php on [url]www.sf.net?[/url]

Jochen

>Greetings,
>
>Roger Godefroy
>Q-Websolutions.com
>

--
Jochen Daum - CANS Ltd.
PHP DB Edit Toolkit -- PHP scripts for building
database editing interfaces.
[url]http://sourceforge.net/projects/phpdbedittk/[/url]