Trouble with AirPort Extreme

[Nelson Lu]

I got my AirPort Extreme up yesterday, and it worked wonderfully with my
PowerBook G4 -- for a day.

Tonight, it ran into problems. It was not allowing me to access the Internet
through it -- and I had to unplug and replug the AirPort (as the Setup Guide
suggested). Each time, it caused it to return to normal, but this process
happened three times in one night so far.

Is this somewhat normal, or am I to be alarmed about this? Is there anything
I can do to help the situation? Also, what is the proper procedure to follow
if it turns out that this is simply a bad AirPort and I have to return it to
Apple to be repaired/replaced?

Any information would be greatly appreciated.

[Todd H.]

[email]nlu@Xenon.Stanford.EDU[/email] (Nelson Lu) writes:

> I got my AirPort Extreme up yesterday, and it worked wonderfully with my
> PowerBook G4 -- for a day.
>
> Tonight, it ran into problems. It was not allowing me to access the Internet
> through it -- and I had to unplug and replug the AirPort (as the Setup Guide
> suggested). Each time, it caused it to return to normal, but this process
> happened three times in one night so far.

First, have you ruled out a provider problem?

Curious...you don't perchance have any 2.4GHz cordless phones that
might have been in use at the time?

Were you able to ping other devices on your LAN? Or is the PB the
only computer you have?

How close were you to the access point?

--
Todd H.
[url]http://www.toddh.net/[/url]

[Dave Seaman]

On Fri, 10 Oct 2003 07:55:03 +0000 (UTC), Nelson Lu wrote:

> I got my AirPort Extreme up yesterday, and it worked wonderfully with my
> PowerBook G4 -- for a day.

> Tonight, it ran into problems. It was not allowing me to access the Internet
> through it -- and I had to unplug and replug the AirPort (as the Setup Guide
> suggested). Each time, it caused it to return to normal, but this process
> happened three times in one night so far.

> Is this somewhat normal, or am I to be alarmed about this? Is there anything
> I can do to help the situation? Also, what is the proper procedure to follow
> if it turns out that this is simply a bad AirPort and I have to return it to
> Apple to be repaired/replaced?

> Any information would be greatly appreciated.

I have also seen this. As an experiment, you might try opening a Terminal
window and typing

ping -i 30 apple.com

to see if this helps maintain network connectivity. It's not foolproof, but it
seems to help.


--
Dave Seaman
Judge Yohn's mistakes revealed in Mumia Abu-Jamal ruling.
<http://www.commoncouragepress.com/index.cfm?action=book&bookid=228>

[Thomas Reed]

In article <bm5okn$snh$1@Xenon.Stanford.EDU>, Nelson Lu
<nlu@Xenon.Stanford.EDU> wrote:

> Tonight, it ran into problems. It was not allowing me to access the Internet
> through it -- and I had to unplug and replug the AirPort (as the Setup Guide
> suggested).

I saw this sort of behavior a number of times after my cable modem
connection had had a problem. (And since my modem had a *lot* of
problems back in August, I saw this frequently.)

One tip -- I bet you don't have to unplug the base station. You can
probably restart it through the AirPort Admin Utility.

Also, you may want to download the latest AirPort firmware update
(5.1.1) from <http://www.info.apple.com/support/downloads.html> --
IIRC, it includes fixes that may help this problem.

--
-Thomas

<http://www.bitjuggler.com/>

[Nelson Lu]

In article <m0vfqxmqhi.fsf@rcn.com>, Todd H. <comphelp@toddh.net> wrote:

>nlu@Xenon.Stanford.EDU (Nelson Lu) writes:
>

>> I got my AirPort Extreme up yesterday, and it worked wonderfully with my
>> PowerBook G4 -- for a day.
>>
>> Tonight, it ran into problems. It was not allowing me to access the Internet
>> through it -- and I had to unplug and replug the AirPort (as the Setup Guide
>> suggested). Each time, it caused it to return to normal, but this process
>> happened three times in one night so far.

>
>First, have you ruled out a provider problem?

It's not a provider problem; taking the Cable Modem <-> AirPort cable out and
plugging it into the PowerBook shows that the connection has no problem.

>
>Curious...you don't perchance have any 2.4GHz cordless phones that
>might have been in use at the time?

No -- in fact, I really need a cordless phone, but don't currently have one.
:-)

>
>Were you able to ping other devices on your LAN? Or is the PB the
>only computer you have?

I also have a G3 Tower, which I wasn't able to reach from the PowerBook or
vice versa.

>
>How close were you to the access point?

Very close -- the Cable Modem is on a desk, as is the PowerBook; the AirPort
is immediately to the left of the desk.

[Nelson Lu]

In article <101020030828521212%thomasareed@dont.spam.me>,
Thomas Reed <thomasareed@dont.spam.me> wrote:

>In article <bm5okn$snh$1@Xenon.Stanford.EDU>, Nelson Lu
><nlu@Xenon.Stanford.EDU> wrote:
>

>> Tonight, it ran into problems. It was not allowing me to access the Internet
>> through it -- and I had to unplug and replug the AirPort (as the Setup Guide
>> suggested).

>
>I saw this sort of behavior a number of times after my cable modem
>connection had had a problem. (And since my modem had a *lot* of
>problems back in August, I saw this frequently.)
>
>One tip -- I bet you don't have to unplug the base station. You can
>probably restart it through the AirPort Admin Utility.
>
>Also, you may want to download the latest AirPort firmware update
>(5.1.1) from <http://www.info.apple.com/support/downloads.html> --
>IIRC, it includes fixes that may help this problem.

Thanks, I'll try it if it happens again. (Of course, it hasn't happened again
since I posted the message -- perhaps the AirPort "got scared." :-))

[Nelson Lu]

In article <bm6iur$kin$1@Xenon.Stanford.EDU>,
Nelson Lu <nlu@Xenon.Stanford.EDU> wrote:

>In article <101020030828521212%thomasareed@dont.spam.me>,
>Thomas Reed <thomasareed@dont.spam.me> wrote:

>>Also, you may want to download the latest AirPort firmware update
>>(5.1.1) from <http://www.info.apple.com/support/downloads.html> --
>>IIRC, it includes fixes that may help this problem.

>
>Thanks, I'll try it if it happens again. (Of course, it hasn't happened again
>since I posted the message -- perhaps the AirPort "got scared." :-))

As it turned out, I checked and the AirPort already has firmware version 5.1.1.
Oh well. :-)