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Unable to Install Photoshop Elements 2.0 - Adobe Photoshop Elements

Purchased Adobe Photoshop Elements 2.0 plus Photoshop Album 2.0 at Best Buy two weeks ago. Tonight I tried to install Photoshop Elements and was told that I did not have the correct serial number. My CD case has two serial number labels, but both are the same number and are labeled for Photoshop Album. I did install Photoshop Album using the serial number but don't know how to get the correct serial number for Photoshop Elements. Please advise....

  1. #1

    Default Unable to Install Photoshop Elements 2.0

    Purchased Adobe Photoshop Elements 2.0 plus Photoshop Album 2.0 at Best Buy two weeks ago. Tonight I tried to install Photoshop Elements and was told that I did not have the correct serial number. My CD case has two serial number labels, but both are the same number and are labeled for Photoshop Album. I did install Photoshop Album using the serial number but don't know how to get the correct serial number for Photoshop Elements. Please advise.
    Phillip_Folck@adobeforums.com Guest

  2. #2

    Default Re: Unable to Install Photoshop Elements 2.0

    Phillip,

    All '0' are zeroes. 6 can be mistaken for 8 also (vice versa). Take a magnyfiying glass if it
    helps you :-)
    Else contact Adobe.

    Ray


    Ray Guest

  3. #3

    Default Re: Unable to Install Photoshop Elements 2.0

    Try calling this number. I suspect they can help, like they've done with a couple of other people who've had problems with serial numbers.

    Adobe products general questions line (800-833-6687)
    Beth_Haney@adobeforums.com Guest

  4. #4

    Default Re: Unable to Install Photoshop Elements 2.0

    Also, do NOT put in spaces when logging in the serial number. Make it all one number (which is a bummer), even if there are spaces in the labled number.

    Bob
    BobHill@adobeforums.com Guest

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