Uninstalling Extension that won't go away

[riggsdar1]

I have Dreamweaver 8 and installed Indigo Help Publisher for Dreamweaver to try
it out. After evaluating it, I uninstalled it, but it didn't completely
uninstall. I've reinstalled and uninstalled it several times to no avail.

When I start DW, I get the following error message:

At line 7 of file "C:\Program Files\Dreamweaver
8\Configuration\Startup\jwhpStartup.htm";
Help Publisher for Dreamweaver installation is corrupt
Either perform full reinstall of Help Publisher or remove using Extenstion
Manager

The file "jwhpStartup.htm" does not exist in the Startup folder
The plugin doesn't show up in the Extension Manager so it can't be removed,
but it does show up in my menu bar. Full reinstall removes the error, but I
can't uninstall HP without the error coming up again.

If I open the Extension Manager and try to add the extension, I get the error
message that DW is using jwhpdwjs.dll, please close DW and try again. Even
after uninstalling HP, I get the same error message.

I'm at my wits end on how to get rid of this extension and Indigoware has not
responded to my request for support. Anyone know how to manually get rid of it?

[Nancy - Adobe Comm. Expert]

Have you done a search on your system for jwhpdwjs.dll?


--
Nancy Gill
Adobe Community Expert
Author: Dreamweaver 8 e-book for the DMX Zone
Co-Author: Dreamweaver MX: Instant Troubleshooter (August, 2003)
Technical Editor: DMX 2004: The Complete Reference, DMX 2004: A Beginner''s
Guide, Mastering Macromedia Contribute
Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP Web Development

"riggsdar1" <webforumsuser@macromedia.com> wrote in message
news:f1db3f$c3d$1@forums.macromedia.com...

>I have Dreamweaver 8 and installed Indigo Help Publisher for Dreamweaver to
>try
> it out. After evaluating it, I uninstalled it, but it didn't completely
> uninstall. I've reinstalled and uninstalled it several times to no avail.
>
> When I start DW, I get the following error message:
>
> At line 7 of file "C:\Program Files\Dreamweaver
> 8\Configuration\Startup\jwhpStartup.htm";
> Help Publisher for Dreamweaver installation is corrupt
> Either perform full reinstall of Help Publisher or remove using Extenstion
> Manager
>
> The file "jwhpStartup.htm" does not exist in the Startup folder
> The plugin doesn't show up in the Extension Manager so it can't be
> removed,
> but it does show up in my menu bar. Full reinstall removes the error, but
> I
> can't uninstall HP without the error coming up again.
>
> If I open the Extension Manager and try to add the extension, I get the
> error
> message that DW is using jwhpdwjs.dll, please close DW and try again. Even
> after uninstalling HP, I get the same error message.
>
> I'm at my wits end on how to get rid of this extension and Indigoware has
> not
> responded to my request for support. Anyone know how to manually get rid
> of it?
>

[riggsdar1]

Yes I have, it does not exist on my machine.

[Nancy - Adobe Comm. Expert]

so the file is gone, but the program is looking for it? Close the program.
Go to C:\Program Files\Macromedia\Extension Manager\Configuration\Extensions
and see if the extension exists. Trash it if it does. Restart DW and see
if your problem is gone.

Nancy



"riggsdar1" <webforumsuser@macromedia.com> wrote in message
news:f1dmat$pkc$1@forums.macromedia.com...

> Yes I have, it does not exist on my machine.

[danilocelic AdobeCommunityExpert]

Nancy - Adobe Comm. Expert wrote:

> so the file is gone, but the program is looking for it? Close the program.
> Go to C:\Program Files\Macromedia\Extension Manager\Configuration\Extensions
> and see if the extension exists. Trash it if it does. Restart DW and see
> if your problem is gone.

Unfortunately the fact that a search doesn't reveal a file on windows doesn't mean that the file is not present.

By default the user configuration folder for Dreamweaver is within a hidden folder. To see hidden folders on Windows (at least on XP) open Windows Explorer go to: Tools -> Folder Options, View, Show hidden files and folders.

For Windows 2000 and Windows XP platforms the user config should be found found here:
<drive>:\Documents and Settings\<username>\Application Data\Macromedia\Dreamweaver 8\Configuration
For Mac OS X platforms:
<drive>:Users:<username>:Library:Application Support:Macromedia:Dreamweaver 8:Configuration

Note Dreamweaver CS uses different folders:
[url]http://help.adobe.com/en_US/ExtensionManager/1.8/help.html?content=WS196E35A1-96D0-4801-B9C5-7490BA2AC4CB.html[/url]
and Windows Vista has it's own peculiarities using I believe within the Roaming folder, but not certain.

If you are ok with losing all of your installed extensions, then with Dreamweaver closed, you can delete the *user* configuration folder, then restart Dreamweaver. Theoretically you should be able to re-enable your extensions from within Extension Manager after this operation. But also note that some preference settings may also be wiped out.

If the un-wanted extension is still listed within Extension Manager, then take a look within Extension Manager's Program Files folder:
C:\Program Files\Macromedia\Extension Manager\Configuration\Extensions
and look for a .mxi and .mxp file that matches the un-wanted extension. Delete those files.

HTH

--
Danilo Celic
| Extending Knowledge Daily : [url]http://CommunityMX.com/[/url]
| Adobe Community Expert