Upgrade to 3.01 Renders InDesign non-functional

[Christopher_Jobson@adobeforums.com]

I just installed the entire CS Suite about two weeks ago, and all applications were in working order. Today I got the update popup to upgrade ID to 3.0.1, did so, and now it won't even open files. Opening files by clicking on an .indd file, or by accessing "File > Open", both result in a "Not Responding" application. Running XP.

[Bob_Levine]

Try trashing your prefs and see if that helps.

Bob

[dennis_p_duross@adobeforums.com]

Did you restart your computer after the update?

[Boyan_Mladenov@adobeforums.com]

See this:

Boyan Mladenov "InDesign CD crashes constantly since 3.01 update installed" 5/11/04 1:36am </cgi-bin/webx?14@@.3bb40910/4>

Boyan

[Demian_B@adobeforums.com]

I too am having problems with the upgraded program (ver 3.01.460).
Tried the cntrl-alt-shift thing to reset pref's, even deleted the program and re-installed to no avail.

The indesign.log file reads:
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 00002C39 12EBC8:00000000 €p6 €p6 Té

Registers:
EAX:047E0000
EBX:0012F850
ECX:071264E0
EDX:03A4F060
ESI:047E736C
EDI:047E736C
CS:EIP:001B:00002C39
SS:ESP:0023:0012F52C EBP:00000000
DS:0023 ES:0023 FS:003B GS:0000
Flags:00250202

Call stack:
Address Frame Logical addr Module
00002C39 00000000 0000:00000000

Without the upgrade it seems to work fine, but with it - oh brother.
Any insight would be appreciated.

[Dayna_McMullen@adobeforums.com]

I too had problems after installing the 3.01 update. InDesign would not work so I had to uninstall and reinstall the program. I have not tried to install the update after that. I am running Win2000. After removing the program and doing a reinstall, it worked fine after that.
I wonder why it won't work?

[Steve_Werner@adobeforums.com]

Here's the thread to read. Check out whether you bought the beta version of InDesign, which cannot be upgraded.

<http://www.adobeforums.com/cgi-bin/webx?128@@.3bb40910>

[Demian_B@adobeforums.com]

Steve, that thread doesn't seem to help with my problem. I don't believe the "beta" ver is an issue.

[JohnO@adobeforums.com]

>I don't believe the "beta" ver is an issue.

One way to be sure...hold Ctrl-Alt-Shift then click Help and About. Mine
says something like

AdobeInDesign Version CS(424)

What does your say?

[Demian_B@adobeforums.com]

AdobeInDesign Version CS 3.0.1(460)

[JohnO@adobeforums.com]

(I'm not savvy enough to tell you if that's beta, if it is someone is sure
to comment, but at least you now know about this nifty file info tool. )

-John O

[Dave_Saunders@adobeforums.com]

No it's not. That's what my copies of 3.0.1 say on my Macs.

Dave

[Boyan_Mladenov@adobeforums.com]

Demian,

You have to check ID version BEFORE update to 3.0.1.

Another symptom appears when you open old documents, created with your IDCS 3. If your IDCS 3.0.1 converts them, it was beta before update.

Regards
Boyan