Verity Server Problem

[mpwoodward *TMM*]

When I log into my CFMX 7 administrator and go to the Verity Collections
I get this message:
Unable to retrieve collections from the Search Service. Please verify
that the ColdFusion MX Search Server is installed and running.

It's installed, it's running, and it was working before, so any ideas on
this? All I did today related to Verity was deleted some collections
(from the admin panel). This is CFMX 7 Enterprise running on JRun
(multi-instance install) on Windows Server 2003.

Some additional info--when I try to programmatically create a new
collection I get this error:
An error occurred while performing an operation in the Search Engine
library. Error reading collection information:
com.verity.api.administration.ConfigurationExcepti on: Directory could
not be opened [VdkError_DirOpenFailed].

I've restarted the Verity service, restarted CF, and rebooted the
machine, but this error persists. Also, I have two instances of CF
running and they both behave the same way, so I assume it's something
going on with Verity itself based on the architecture diagram for Verity
in a multi-instance installation that I saw on macromedia.com.

Any ideas?

Thanks,
Matt
--
Matt Woodward
Team Macromedia - ColdFusion

[Tom Jordahl]

Check to make sure you have 3 processes running: k2admin, k2server and
k2index.

Check the Verity service logs in:
Data/host/log (k2admin)
Data/services/*/log (k2server and k2index)

There may be clues there. You might want to shutdown the search service,
remove the logs, and start them up again to get a fresh set of logs.

--
Tom Jordahl
Macromedia Server Development

[mpwoodward *TMM*]

Thanks Tom--initial thing I see that might be a problem:

***** Verity Diagnostics version 1.0 *****

***** Logging ColdFusionK2_server1 (pid 5664) 2005-03-23 15:42:03 *****

2005-03-23 15:42:03 [E:CollSvc:2512:k2coll.cpp@12671] [CollSvc]Could not
obtain locale and charmap of collection assets. Error code [-26]
2005-03-23 15:42:03 [E:CollSvc:2512:k2coll.cpp@12909]
IntializeNewSearchSession returned error -26.
2005-03-23 15:42:03 [E:CollSvc:2512:k2coll.cpp@13529] K2CollThrInit
returned error -26.
2005-03-23 15:42:03 [E:CollSvc:3980:k2coll.cpp@12671] [CollSvc]Could not
obtain locale and charmap of collection assets. Error code [-26]
2005-03-23 15:42:03 [E:CollSvc:3980:k2coll.cpp@12909]
IntializeNewSearchSession returned error -26.
2005-03-23 15:42:03 [E:CollSvc:3980:k2coll.cpp@13529] K2CollThrInit
returned error -26.

That collection "assets" is one of the ones I deleted so it doesn't
exist anymore, nor does the directory for it. Could that be the issue?
(This was the Data/services/ColdFusionK2_server1/diag/diag.log file.)

I'll dig into the other logs but that's the only flat-out error I see,
and all three services you mention are running.

Thanks,
Matt

--
Matt Woodward
Team Macromedia - ColdFusion

[Tom Jordahl]

Try running a cfcollection action="delete" on the collection you deleted.

Even though it will return an error, it will clean up references to that
collection from all the places Verity keeps them.

Shouldn't cause the problems you are seeing I don't think. Did you check
firewall stuff (XP SP2?) and the like?

--
Tom Jordahl
Macromedia Server Development

[mpwoodward *TMM*]

Tom Jordahl wrote:

> Try running a cfcollection action="delete" on the collection you deleted.
>
> Even though it will return an error, it will clean up references to that
> collection from all the places Verity keeps them.
>
> Shouldn't cause the problems you are seeing I don't think. Did you check
> firewall stuff (XP SP2?) and the like?
>

Nope, this is on Windows Server 2003 Enterprise, and because we're so
heavily firewalled on the hardware/network side there's no firewall
software running on this machine.

I'll try deleting the collection and see what happens. If nothing else
I'll just uninstall and reinstall CF, I'm just trying to avoid that if I
can.

Thanks,
Matt

--
Matt Woodward
Team Macromedia - ColdFusion

[mpwoodward *TMM*]

mpwoodward *TMM* wrote:

> Tom Jordahl wrote:
>

>> Try running a cfcollection action="delete" on the collection you deleted.

Just a follow-up--did the delete action and also wiped out the stuff in
the "ws" folder and that resolved the issue. Thanks much for the
assistance.

Matt


--
Matt Woodward
Team Macromedia - ColdFusion