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Viavoice Problems - Mac Portable

after using IBM's ViaVoice (dictation software) on my g4 desktop, I am now trying to use it on a new g4 powerbook. The problem I'm having is that the micriphone (provided with the software) isn't beeing recognized by the "set up wizard". Any ideas of how to solve this problem? Thanks Rich...

  1. #1

    Default Viavoice Problems

    after using IBM's ViaVoice (dictation software) on my g4 desktop, I am
    now trying to use it on a new g4 powerbook. The problem I'm having is
    that the micriphone (provided with the software) isn't beeing
    recognized by the "set up wizard".

    Any ideas of how to solve this problem?

    Thanks

    Rich
    Richard Guest

  2. #2

    Default Re: Viavoice Problems

    [[ This message was both posted and mailed: see
    the "To," "Cc," and "Newsgroups" headers for details. ]]

    Hi Rich

    You had asked...
    > after using IBM's ViaVoice (dictation software) on my g4 desktop, I am
    > now trying to use it on a new g4 powerbook. The problem I'm having is
    > that the micriphone (provided with the software) isn't beeing
    > recognized by the "set up wizard".
    >
    > Any ideas of how to solve this problem?
    I'm wondering if you may have been bit by the same problem that I had...

    When I purchased ViaVoice, I got the package without the microphone so
    I had to purchase one. I went to their web site and found the list of
    recommended mics. I purchased the top-of-the-line model from
    Plantronics, the DSP-500. I got the model that was advertised to work
    with the mac -- said so right on the packaging.

    However, my mac refused to recognize it.

    I worked with the support folks at Plantronics. Turns out their
    factory had accidentally packaged a bunch of models incorrectly! They
    were very anxious to work this problem out because they had to contact
    all of their vendors that were carrying this model and get the items
    recalled and repackaged.

    I'm wondering if they inadvertently put an incorrect model in with your
    ViaVoice software?

    You didn't mention which model of microphone was included with your
    software; however, if it is one made by Plantronics, you may wish to
    contact this person:

    Jo Reidda
    Technical Support Specialist
    Plantronics, Inc

    1-800-544-4660 X7445
    1-888-290-4519 Fax
    mailto:jo.reiddaplantronics.com

    Regards,

    Gordon Tillman

    P.S. - the problem that I was having occured back in December 2002.
    Gordon Tillman Guest

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