webassit.com

[Twocans]

On the 19th September I purchased an extension from Webassist.com for Total
Charged: $74.99, I also upgraded to DW8 through Macromedia, it was not
hightlighted on Webassist.com website that most of there extensions are not
compatable with DW8.
On loading the extension on MX 2004 all was ok, but then I desided to load
DW8, This is when I found that the extension I purchased from webassist was
not compatable.
This morning 22nd September I receive a promotion email from webassist
stating that discounts apply to there extensions from today, that been the
extension I purchased is now $56.24* rather then the $74.99 I paid.
I dropped Webassist.com an email stating that the extension I purchased
from them the other day does not work on DW8 and that I cannot use it. I had
requested they give me it at the discount price due to me not being able to
use it until they update it . The reply I received is below.

Thanks for your inquiry. WebAssist is planning a free upgrade for all our
products to support DW8 on 10/4/2005 - you will receive an email when the
updates are ready. As for the promotion - we are not providing
credit/refunds for customers that purchased prior to the 25% discount offer.

I have been a very good customer to webassist.com in the pasts I have nearly
every extension they have created bar one or two. I do feel it is rather
unfair that they treat a customer in this way.

just thought I would voice my experience

regards

Kenny

[Roloc Dica]

"Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
news:dgv1v4$5g4$1@forums.macromedia.com...

>
> just thought I would voice my experience
>
> regards
>
> Kenny

You missed a few news groups. You might want to go back and get them as
well.

Seriously... one post would have been enough.

[Twocans]

Seriously, lol just because you use a few forums doesn't mean others do, I
feel I have not been treated well as a customer, we are all entitled to
voice our opinions,

regards

Kenny






"Roloc Dica" <tmm@tmm.tmm> wrote in message
news:dgv3l5$7ud$1@forums.macromedia.com...

> "Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
> news:dgv1v4$5g4$1@forums.macromedia.com...

>>
>> just thought I would voice my experience
>>
>> regards
>>
>> Kenny

>
>
> You missed a few news groups. You might want to go back and get them as
> well.
>
> Seriously... one post would have been enough.
>

[Roloc Dica]

"Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
news:dgv448$8l4$1@forums.macromedia.com...

> Seriously, lol just because you use a few forums doesn't mean others do, I
> feel I have not been treated well as a customer, we are all entitled to
> voice our opinions,
>
> regards
>
> Kenny

Yes, and I voiced mine as well.

LOL

[Twocans]

ok Roloc,
maybe you would have paid good money for something only to find that it did
not work as and how you expected it to, maybe you would then have just
walked away and buried your head in the sand, but then we are all different
aren't we. I paid money for something that I was led to believe would work,
webassist should have made it more clear that it wouldn't work until a
future date, they have my money if they really needed it I would prefer that
they asked me for a loan rather then been mis-sold something.

regards

Kenny



"Roloc Dica" <tmm@tmm.tmm> wrote in message
news:dgvaho$ht2$1@forums.macromedia.com...

> "Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
> news:dgv448$8l4$1@forums.macromedia.com...

>> Seriously, lol just because you use a few forums doesn't mean others do,
>> I feel I have not been treated well as a customer, we are all entitled to
>> voice our opinions,
>>
>> regards
>>
>> Kenny

>
>
>
> Yes, and I voiced mine as well.
>
> LOL
>

[Roloc Dica]

"Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
news:dh0bl4$cu$1@forums.macromedia.com...

> ok Roloc,
> maybe you would have paid good money for something only to find that it
> did not work as and how you expected it to, maybe you would then have just
> walked away and buried your head in the sand, but then we are all
> different aren't we. I paid money for something that I was led to believe
> would work, webassist should have made it more clear that it wouldn't work
> until a future date, they have my money if they really needed it I would
> prefer that they asked me for a loan rather then been mis-sold something.
>
> regards
>
> Kenny

Nope, I'd fight it too. But I wouldn't go around like a spoiled child
defaming them at every opportunity.

To each his/her own.

[Twocans]

Roloc I dont know what you mean " I wouldn't go around like a spoiled child
defaming" , I am not defaming them, they went out of there way to defame
themselves ,I have never been spoilt, I work hard for my money, they took
it,

what would you have done and what would you have expected on doing it.

regards

Kenny







"Roloc Dica" <tmm@tmm.tmm> wrote in message
news:dh15de$b5g$1@forums.macromedia.com...

> "Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
> news:dh0bl4$cu$1@forums.macromedia.com...

>> ok Roloc,
>> maybe you would have paid good money for something only to find that it
>> did not work as and how you expected it to, maybe you would then have
>> just walked away and buried your head in the sand, but then we are all
>> different aren't we. I paid money for something that I was led to believe
>> would work, webassist should have made it more clear that it wouldn't
>> work until a future date, they have my money if they really needed it I
>> would prefer that they asked me for a loan rather then been mis-sold
>> something.
>>
>> regards
>>
>> Kenny

>
> Nope, I'd fight it too. But I wouldn't go around like a spoiled child
> defaming them at every opportunity.
>
> To each his/her own.
>

[Roloc Dica]

"Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
news:dh16b5$cqb$1@forums.macromedia.com...

> Roloc I dont know what you mean " I wouldn't go around like a spoiled
> child defaming" , I am not defaming them, they went out of there way to
> defame themselves ,I have never been spoilt, I work hard for my money,
> they took it,
>
> what would you have done and what would you have expected on doing it.
>
> regards
>
> Kenny

Yawn... PLONK

[Nancy Gill]

Kenny? Please don't take this the wrong way, but I'm sure what he's
referring to is that you posted on several boards about it .. while your
situation is unfortunate, your argument is with Web Assist and not
Macromedia, so the most direct way to solve this would be directly with Web
Assist.

I know you already contacted them and got the canned answer .. how about
going back to them via email and letting them know that they have wronged
you and their explanation is not sufficient? Just a suggestion.


--
Nancy Gill
Team Macromedia Member: Dreamweaver MX/UltraDev
[url]http://www.macromedia.com/go/team/[/url]
Co-Author: Dreamweaver MX: Instant Troubleshooter (August, 2003)
Technical Editor: DMX 2004: The Complete Reference, DMX 2004: A Beginner's
Guide, Mastering Macromedia Contribute
Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP Web Development


"Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
news:dh16b5$cqb$1@forums.macromedia.com...

> Roloc I dont know what you mean " I wouldn't go around like a spoiled

child

> defaming" , I am not defaming them, they went out of there way to defame
> themselves ,I have never been spoilt, I work hard for my money, they

took

> it,
>
> what would you have done and what would you have expected on doing it.
>
> regards
>
> Kenny
>
>
>
>
>
>
>
> "Roloc Dica" <tmm@tmm.tmm> wrote in message
> news:dh15de$b5g$1@forums.macromedia.com...

> > "Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
> > news:dh0bl4$cu$1@forums.macromedia.com...

> >> ok Roloc,
> >> maybe you would have paid good money for something only to find that it
> >> did not work as and how you expected it to, maybe you would then have
> >> just walked away and buried your head in the sand, but then we are all
> >> different aren't we. I paid money for something that I was led to

believe

> >> would work, webassist should have made it more clear that it wouldn't
> >> work until a future date, they have my money if they really needed it I
> >> would prefer that they asked me for a loan rather then been mis-sold
> >> something.
> >>
> >> regards
> >>
> >> Kenny

> >
> > Nope, I'd fight it too. But I wouldn't go around like a spoiled child
> > defaming them at every opportunity.
> >
> > To each his/her own.
> >

>
>

[Twocans]

Thanks Nancy,



"Nancy Gill" <nancy@webwish.com> wrote in message
news:dh17rs$f6i$1@forums.macromedia.com...

> Kenny? Please don't take this the wrong way, but I'm sure what he's
> referring to is that you posted on several boards about it .. while your
> situation is unfortunate, your argument is with Web Assist and not
> Macromedia, so the most direct way to solve this would be directly with
> Web
> Assist.
>
> I know you already contacted them and got the canned answer .. how about
> going back to them via email and letting them know that they have wronged
> you and their explanation is not sufficient? Just a suggestion.
>
>
> --
> Nancy Gill
> Team Macromedia Member: Dreamweaver MX/UltraDev
> [url]http://www.macromedia.com/go/team/[/url]
> Co-Author: Dreamweaver MX: Instant Troubleshooter (August, 2003)
> Technical Editor: DMX 2004: The Complete Reference, DMX 2004: A
> Beginner's
> Guide, Mastering Macromedia Contribute
> Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP Web
> Development
>
>
> "Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
> news:dh16b5$cqb$1@forums.macromedia.com...

>> Roloc I dont know what you mean " I wouldn't go around like a spoiled

> child

>> defaming" , I am not defaming them, they went out of there way to defame
>> themselves ,I have never been spoilt, I work hard for my money, they

> took

>> it,
>>
>> what would you have done and what would you have expected on doing it.
>>
>> regards
>>
>> Kenny
>>
>>
>>
>>
>>
>>
>>
>> "Roloc Dica" <tmm@tmm.tmm> wrote in message
>> news:dh15de$b5g$1@forums.macromedia.com...

>> > "Twocans" <PleaseToMeetYou@DontYouKnowMyName.com> wrote in message
>> > news:dh0bl4$cu$1@forums.macromedia.com...
>> >> ok Roloc,
>> >> maybe you would have paid good money for something only to find that
>> >> it
>> >> did not work as and how you expected it to, maybe you would then have
>> >> just walked away and buried your head in the sand, but then we are all
>> >> different aren't we. I paid money for something that I was led to

> believe

>> >> would work, webassist should have made it more clear that it wouldn't
>> >> work until a future date, they have my money if they really needed it
>> >> I
>> >> would prefer that they asked me for a loan rather then been mis-sold
>> >> something.
>> >>
>> >> regards
>> >>
>> >> Kenny
>> >
>> > Nope, I'd fight it too. But I wouldn't go around like a spoiled child
>> > defaming them at every opportunity.
>> >
>> > To each his/her own.
>> >

>>
>>

>
>