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where to report bugs in FWMX2004 - Macromedia Fireworks

I am having an extremely hard time using MX2004 with Mac G5 and Panther. It has been three months now and I can not seem to find any major updates on the Macromedia site. I can not create guides, the cursor never changes over the rulers. Trying to make a shape (IE rounded rectangle) the correct options do not show in the properties box. The program is extremely slow, I have timed minutes before a shape repsonds to moving, or if I click a new tool it will take a long time before the tool becomes selected. I can not ...

  1. #1

    Default where to report bugs in FWMX2004

    I am having an extremely hard time using MX2004 with Mac G5 and Panther. It has been three months now and I can not seem to find any major updates on the Macromedia site.
    I can not create guides, the cursor never changes over the rulers. Trying to make a shape (IE rounded rectangle) the correct options do not show in the properties box. The program is extremely slow, I have timed minutes before a shape repsonds to moving, or if I click a new tool it will take a long time before the tool becomes selected. I can not get the filters to work for imported bitmaps (say using Hue-Saturation on an image) I can open the filter window, but when I move a slider bar-the changes do not take effect on the image in the file. I have looked all over the Macromedia site to where I can send this feedback, so I am here in hopes someone can give me an email address where to send all this feedback.
    This version of their products is very frustrating to use and non-productive. I have older regular MX versions I have to keep reverting to, but after having paid for the products 3 months ago, I would think I should be able to use them. It would be helpful to Macromedia if they acknowledged these problems and were more open to user feedback.


    rox247 Guest

  2. #2

    Default Re: where to report bugs in FWMX2004

    Did you check this out?

    www.macromedia.com/support/fireworks/ts/doents/emerging_issues.htm

    If you still have issues after following these instructions, bug reports can
    be sent to Macromedia via this page -

    http://www.macromedia.com/support/email/wishform/

    Did you contact technical support?

    You may also wish to report back here with anything you have running
    simultaneously (such as virus protection) and any other pertinant system
    information that might help fellow Mac users identify the source of your
    problem.


    Rich




    "rox247" <com> wrote in message
    news:bvpdov$97l$macromedia.com... 
    It has been three months now and I can not seem to find any major updates on
    the Macromedia site. 
    to make a shape (IE rounded rectangle) the correct options do not show in
    the properties box. The program is extremely slow, I have timed minutes
    before a shape repsonds to moving, or if I click a new tool it will take a
    long time before the tool becomes selected. I can not get the filters to
    work for imported bitmaps (say using Hue-Saturation on an image) I can open
    the filter window, but when I move a slider bar-the changes do not take
    effect on the image in the file. I have looked all over the Macromedia site
    to where I can send this feedback, so I am here in hopes someone can give me
    an email address where to send all this feedback. 
    non-productive. I have older regular MX versions I have to keep reverting
    to, but after having paid for the products 3 months ago, I would think I
    should be able to use them. It would be helpful to Macromedia if they
    acknowledged these problems and were more open to user feedback. 


    Rich Guest

  3. #3

    Default Re: where to report bugs in FWMX2004

    It sounds to me like you have a corrupt installation. I'd defintely
    contact tech support about this. I'm running on an iMac and since
    upgrading to Panther I'm finding Fireworks MX '04 to be very nice to
    work with.

    Kim

    "rox247" com wrote: 


    --
    Kim Cavanaugh
    author, Beginner's Guides to Dreamweaver and Fireworks
    http://www.dw-fw-beginners.com
    -----
    Extending Knowledge, Daily
    http://www.communityMX.com/
    -------
    Team Macromedia Volunteer for Fireworks: http://www.macromedia.com/go/team

    Kim Guest

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